Job Title: Infrastructure Analyst (IT Support)
Location: Wilmington, DE 19801 and Radnor, PA 19087 (Onsite Role / 4 in Wilmington and 1 in Radnor)
Duration: 07+ Months Contract Role + Extension
Pay Range: $30/hr. to $33/hr.
Details:
We are seeking a reliable, technically skilled IT professional with strong time management and organizational abilities
The ideal candidate is dependable, self?directed, and capable of effectively prioritizing tasks in a dynamic environment
This role requires a consistent on?site presence, with four per week at our Wilmington Center location and one per week at our Radnor, PA site, supporting day?to?day IT operations and ensuring high?quality technical support across both locations
Skill Set
Technical Skills
Problem-Solving Skills
Time Management Skills
OVERVIEW:
Completes activities related to installations, configuration, operation, and maintenance of system hardware and software, and related infrastructure. Ensures system hardware, operating systems, software systems, and related procedures adhere to organizational values, enabling staff and partners.
PRIMARY RESPONSIBILITIES:
Respond to and resolve help desk escalations based on training.
Complete related work orders or request-based tasks based on standard operating procedures ( SOP).
Respond to and resolve identified technical incidents based on training; analyze and isolate the issues.
Develop and maintain a basic understanding of diagnostic tools.
Complete systems maintenance activities following SOP, such as patching, health checks, operating system updates, validating changes, and maintaining operational and configuration standards. Report anomalies to senior staff for resolution.
Complete individual projects as assigned and evening responsibilities as scheduled.
Understand and adhere to the Company's risk and regulatory standards, policies, and controls in accordance with the Company's Risk Appetite. Identify risk-related issues needing escalation to management.
Promote an environment that supports diversity and reflects the Bank brand.
Maintain internal control standards, including the timely implementation of internal and external audit points, together with any issues raised by external regulators as applicable.
Complete other related duties as assigned.
EDUCATION AND EXPERIENCE REQUIRED:
Minimum of 2 years higher education and/or work experience.
Prior experience reading and digesting technical information.
Detail-oriented.
Proven written and verbal communication skills.
Prior experience communicating technical problems to management.
Strong customer focus, including the ability to manage customer needs and multiple work priorities.
EDUCATION AND EXPERIENCE PREFERRED:
Associate's degree in a technology-related field.
Certifications or special training in related technologies.
Ability to provide updates and statuses.
Thank you
The Company offers the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, 401(k) retirement plan, life insurance, long-term disability insurance, short-term disability insurance, paid parking/public transportation, paid time off, paid sick and safe time, hours of paid vacation time, weeks of paid parental leave, and paid holidays annually as applicable.
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