Sr. Information Systems Specialist- Help Desk Support

Washington, DC, US • Posted 5 hours ago • Updated 5 hours ago

Contract W2

Contract Independent

Contract Corp To Corp

On-site

Depends on Experience

System One

Fitment

Dice Job Match Score™

👾 Reticulating splines...

Job Details

Skills

Summary

Information Systems Specialist- Help Desk Support
1st Shift (Wednesday – Sunday, 7:00pm to 3:30pm)
100% ONSITE in Washington DC
Per Federal contract U.S. Citizenship or Required
Must be able to pass enhanced background screen (criminal, financial, drug) for Public Trust clearance
W-2 or C2C

Must apply by Monday, March 23, 2026.

Position Requirements:
?The posting below is for a 1st Shift (Wednesday – Sunday, 7:00pm to 3:30pm) Help Desk position at the Board’s Washington DC campus.
?Period of Performance 4/01/26 – 12/31/26

?Candidate expected to be available for a period of up to 12 months, with the possibility of an additional 12-month extension.??
The Board''s Division of Information Technology is seeking a Help Desk/Desktop Support Analyst with strong Help Desk Support experience to serve as part of a Tier 1 organization.? This contractor position will be in support of the Federal Reserve Board’s Help Desk and the analyst who fills this position will be required to work a set schedule that will require Saturday, Sundays, Holidays, and some overtime may be asked to ensure proper coverage across all shifts. ?
The successful candidate for this position is eligible to work over 40 hours a week, as required by the Shift Supervisor. The Board will only consider candidates who can work those designated hours.
The candidate should demonstrate strong technical knowledge and experience with ServiceNow, M365 applications and have experience supporting HP Desktops/Laptops/Tablets and Microsoft Windows Desktop OS. The successful candidate will be expected to interface with internal customers and various technical support teams.? The demonstrated ability to follow standard operating procedures and processes is essential.
The contractor may be tasked to perform Supervisory or Lead Analyst roles as delegated by the Help Desk Manager or Supervisor.

The contractor is required have:
?At least five years of overall IT experience, including a minimum of three years of experience providing general help desk support with previous experience opening and maintaining help desk cases via ServiceNow.

At least two years’ experience in desktop/laptop troubleshooting or operations support.
Excellent written and oral communications are required as this position will interface with clients via phone and e-mail. ??Demonstrated ability to concisely summarize and document client issues is required.
At least five years supporting Microsoft Windows 10 and 11 operating systems
At least 3-5 years’ experience supporting M365 applications including Microsoft Word, Microsoft PowerPoint, Microsoft Excel, Microsoft Teams, and Microsoft Outlook.
Strong Level 1 network and VPN diagnosis and troubleshooting skills.
Knowledge of iPhone or similar smart phone support.
Demonstrated analytical and problem-solving skills.
Strong interpersonal and communication skills who can work with people at various levels of the organization.
Familiarity with maintaining documentation and communication via Microsoft SharePoint, Excel, Word, and Outlook.

*** ship Required ***
*** BS/BA in Information Systems, Computer Science, or related field HIGHLY DESIRABLE
This position will require weekend and/or overtime work.? Position is classified as ‘Essential Personnel’ requiring work attendance on Board-designated holidays and days when the Board is Closed, such as for weather events.?
?Primary Place of Performance is the Board’s Washington DC Metro Campus’ New York Avenue facility.?
Telework is not available, unless approved by Help Desk manager.
Help Desk Training will occur during first two weeks of work on 1st Shift between the hours of 7:00AM-3:30PM at our Washington DC Metro Campus New York Avenue facility.

Ref: #851-Rockville-S1

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 10295162
Position Id: 347280
Posted 5 hours ago

Company Info

About System One

System One is a leading provider of specialized, highly technical outsourced services, workforce solutions, staffing, and recruiting to critical infrastructure, technology, life sciences, and government sectors As an essential partner to private and public organizations of various needs and sizes, we offer our expertise to help them bring their most complex and mission-critical programs to fruition.

With our highly specialized services, in-demand technical skills, and vast operational expertise, we can deliver accelerated results that benefit our clients and the job seekers who partner with us. We staff contract, contract-to-hire, and direct-hire professionals across our network to work with our clients, some of whom are industry leaders and nationally branded organizations.

Our dedicated team of recruiters work tirelessly to match jobseekers with careers that align with their skills, aspirations, and goals.

We understand that finding the right job can be a transformative experience, and we are committed to supporting jobseekers throughout their career journeys. Our recruitment services are designed to connect individuals with fulfilling jobs that offer growth and development opportunities.

Whether you're an organization seeking customized workforce solutions, outsourced services, or if you're a jobseeker searching for your next opportunity,

System One is the perfect staffing partner for you.

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