Desktop Services Technician

We are seeking a proactive and detail-oriented IT Support Specialist to join our technical team. In this role, you will be the primary point of contact for resolving complex hardware and software issues, ensuring our workforce stays connected and productive. You will leverage your technical acumen to manage a diverse environment of Windows and Apple devices, while upholding industry-standard security and service management protocols.

Core Responsibilities
Hardware & Software Support: Provide high-level troubleshooting for laptops, PCs, mobile devices, and core applications.

Endpoint Management: Utilize MDM platforms (Jamf, MobileIron) to deploy, secure, and manage the mobile fleet.

Process Compliance: Operate within ITIL/ITSM frameworks to ensure streamlined service delivery and incident resolution.

Security Alignment: Implement basic IT security principles to protect company data and hardware assets.

Communication: Translate technical concepts into clear instructions for non-technical staff through excellent written and verbal communication. Equal Opportunity Employer / Disabled / Protected Veterans

The Know Your Rights poster is available here:
_EEOC_KnowYourRights6.12.pdf

The pay transparency policy is available here:
_%20English_formattedESQA508c.pdf

For temporary assignments lasting 13 weeks or longer, AllSTEM Connections is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

AllSTEM Connections participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.
_Participation_Poster_ES.pdf

We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

Additional Skills

(none specified)

AllSTEM Representative Contact Info

Account Executive:

Nichols

Branch Phone:



Location:

Ontario, CA