Duration: 7+ Months
Location: MN- Inver Grove, 100% Remote
Overview: Every Turnberry consultant belongs to a practice, an internal group of consultants and leaders with shared experience and expertise. Each of these practices aligns to one of the core services Turnberry offers to clients. As a ServiceNow CMDB Administrator, Senior, you will join Turnberry's Business Transformation practice. Turnberry's Business Transformation practice is dedicated to diagnosing and addressing core business challenges including regulatory compliance, full-scale implementation, managing change and driving continuous improvement across transformation initiatives.
Responsibilities:
CMDB Management
Maintain and update the CMDB, ensuring data accuracy and completeness
Provide direction for the Common Service Data Model (CSDM), including Asset, CMDB, Service, Asset and Configuration Management (SACM), Discovery and Service Mapping, and Application Portfolio Management (APM)
Provide and approve all requirements, use cases, user stories, etc. in support of new or improving functionality of the CMDB
Data Analysis
Analyze CMDB data to identify trends, discrepancies, and opportunities for improvement
Design automated processes for gathering, populating, and maintaining CMDB data
Process Owner
Develop and implement processes, procedures, and documentation for CMDB data collection, validation, and maintenance
Collaboration
Work closely with IT teams, including Service Desk, Infrastructure, and Application teams, to ensure CMDB data is accurate and up-to-date and resolve ongoing change, configuration, or problem issues
Reporting
Generate and deliver regular reports on CMDB key performance metrics (KPIs) such as: status, data quality, compliance, and other key metrics and identify opportunities for improvement
Compliance
Ensure CMDB processes comply with industry standards and best practices, such as ITIL
Subject Matter Expert (SME) for the organization on Configuration Management services, concepts, policies and procedures, and assigned work
Training
Provide training and support to IT staff on CMDB processes and tools, including ITIL Certification, New Employee Orientation, etc.
Manage day to day activities, including establishing priorities and work assignments
Track compliance for CMDB policies and procedures
Review health and status of integrations and credential management systems
CI Remediation including duplicates, malform data, and custom attributes
Resolve and/or escalate CMDB compliance issues, including: Incident, Change, or Request
Facilitate CMDB audits, including SOX, COBIT, PCI, etc.
As requested, review critical incident outage resolution results and responses and dispositions of failed changes due to CMS related issues ITSM
Communicate and engage business and IT management to encourage CMDB efforts and value proposition
Comply with security standards for credential rotation, alias creation, and security requirements for required annual attestation
Engage with strategic projects to ensure required delivery of required Configuration Management Systems (CMS) functionality within project timeframes
Review and approve changes to CMS infrastructure, where applicable
Review and approve IT infrastructure changes to ensure impacts are properly addressed - Change Management
Mentor the organization on CMDB services, concepts, policies and procedures
Configuration Control Board (CCB) Chair and enacts changes, as directed
Engage with DSMP to collaborate, provide, or approve requirements, use cases, user stories, etc. in support of new or improving functionality of the Configuration Management Systems (CMS)
Other duties as assigned
Qualifications:
Bachelor's degree in Information Technology, Computer Science, or a related field
Minimum of 3 years of experience in IT Service Management (ITSM), with a focus on CMDB management, ITSM, CSDM, ServiceNow, Agile Methodology, DevOps
Strong analytical and problem-solving skills
Excellent attention to detail
Proficiency in CMDB tools and software
Knowledge of ITIL processes and best practices
Strong communication and interpersonal skills
Ability to collaborate effectively throughout the IT organization
Certifications: ITIL Foundation certification preferred
The salary range for this role is $95,000 to $135,000 or the hourly equivalent. Pay is based on several factors including but not limited to education, work experience, certifications, etc. In addition to your salary, Turnberry Solutions offers benefits such as a comprehensive healthcare package (medical, dental, vision), disability and group term life insurance, health and flexible spending accounts, a utilization bonus, 401(k) with match, flexible time off for salaried employees, parental leave for salaried employees, and flexible work arrangements (all benefits are subject to eligibility requirements). No matter where or when you begin a career with Turnberry, you'll find a far-reaching choice of benefits and incentives.
At Turnberry, inclusion is one of our core values. We are committed to creating a positive and connected work environment for all and are fully invested in and focused on hiring and growing a diverse team of high performers. We believe that uniqueness in ideas, experiences, and backgrounds make us a better Turnberry: Turnberry is an Equal Employment Opportunity employer, and recruits, employs, trains, compensates, and promotes regardless of age, ancestry, family medical or genetic information, gender identity and expression, marital, military, or veteran status; national and ethnic origin; physical or mental disability; political affiliation; pregnancy; race; religion; sex; sexual orientation; and any other protected characteristics.
Americans with Disabilities Act (ADA)
Turnberry will provide reasonable accommodation with our application process upon request as required to comply with applicable laws. If you have a disability and require accommodation assistance in this application process, please send an email to our Human Resources department at
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
- Dice Id: 10120009
- Position Id: 202601160000087722
- Posted 4 hours ago