ServiceNow CMDB Administrator, Senior

Duration: 7+ Months

Location: MN- Inver Grove, 100% Remote

Overview: Every Turnberry consultant belongs to a practice, an internal group of consultants and leaders with shared experience and expertise. Each of these practices aligns to one of the core services Turnberry offers to clients. As a ServiceNow CMDB Administrator, Senior, you will join Turnberry's Business Transformation practice. Turnberry's Business Transformation practice is dedicated to diagnosing and addressing core business challenges including regulatory compliance, full-scale implementation, managing change and driving continuous improvement across transformation initiatives.

Responsibilities:

CMDB Management

Maintain and update the CMDB, ensuring data accuracy and completeness

Provide direction for the Common Service Data Model (CSDM), including Asset, CMDB, Service, Asset and Configuration Management (SACM), Discovery and Service Mapping, and Application Portfolio Management (APM)

Provide and approve all requirements, use cases, user stories, etc. in support of new or improving functionality of the CMDB

Data Analysis

Analyze CMDB data to identify trends, discrepancies, and opportunities for improvement

Design automated processes for gathering, populating, and maintaining CMDB data

Process Owner

Develop and implement processes, procedures, and documentation for CMDB data collection, validation, and maintenance

Collaboration

Work closely with IT teams, including Service Desk, Infrastructure, and Application teams, to ensure CMDB data is accurate and up-to-date and resolve ongoing change, configuration, or problem issues

Reporting

Generate and deliver regular reports on CMDB key performance metrics (KPIs) such as: status, data quality, compliance, and other key metrics and identify opportunities for improvement

Compliance

Ensure CMDB processes comply with industry standards and best practices, such as ITIL

Subject Matter Expert (SME) for the organization on Configuration Management services, concepts, policies and procedures, and assigned work

Training

Provide training and support to IT staff on CMDB processes and tools, including ITIL Certification, New Employee Orientation, etc.

Manage day to day activities, including establishing priorities and work assignments

Track compliance for CMDB policies and procedures

Review health and status of integrations and credential management systems

CI Remediation including duplicates, malform data, and custom attributes

Resolve and/or escalate CMDB compliance issues, including: Incident, Change, or Request

Facilitate CMDB audits, including SOX, COBIT, PCI, etc.

As requested, review critical incident outage resolution results and responses and dispositions of failed changes due to CMS related issues ITSM

Communicate and engage business and IT management to encourage CMDB efforts and value proposition

Comply with security standards for credential rotation, alias creation, and security requirements for required annual attestation

Engage with strategic projects to ensure required delivery of required Configuration Management Systems (CMS) functionality within project timeframes

Review and approve changes to CMS infrastructure, where applicable

Review and approve IT infrastructure changes to ensure impacts are properly addressed - Change Management

Mentor the organization on CMDB services, concepts, policies and procedures

Configuration Control Board (CCB) Chair and enacts changes, as directed

Engage with DSMP to collaborate, provide, or approve requirements, use cases, user stories, etc. in support of new or improving functionality of the Configuration Management Systems (CMS)

Other duties as assigned

Qualifications:

Bachelor's degree in Information Technology, Computer Science, or a related field

Minimum of 3 years of experience in IT Service Management (ITSM), with a focus on CMDB management, ITSM, CSDM, ServiceNow, Agile Methodology, DevOps

Strong analytical and problem-solving skills

Excellent attention to detail

Proficiency in CMDB tools and software

Knowledge of ITIL processes and best practices

Strong communication and interpersonal skills

Ability to collaborate effectively throughout the IT organization

Certifications: ITIL Foundation certification preferred

The salary range for this role is $95,000 to $135,000 or the hourly equivalent. Pay is based on several factors including but not limited to education, work experience, certifications, etc. In addition to your salary, Turnberry Solutions offers benefits such as a comprehensive healthcare package (medical, dental, vision), disability and group term life insurance, health and flexible spending accounts, a utilization bonus, 401(k) with match, flexible time off for salaried employees, parental leave for salaried employees, and flexible work arrangements (all benefits are subject to eligibility requirements). No matter where or when you begin a career with Turnberry, you'll find a far-reaching choice of benefits and incentives.

At Turnberry, inclusion is one of our core values. We are committed to creating a positive and connected work environment for all and are fully invested in and focused on hiring and growing a diverse team of high performers. We believe that uniqueness in ideas, experiences, and backgrounds make us a better Turnberry: Turnberry is an Equal Employment Opportunity employer, and recruits, employs, trains, compensates, and promotes regardless of age, ancestry, family medical or genetic information, gender identity and expression, marital, military, or veteran status; national and ethnic origin; physical or mental disability; political affiliation; pregnancy; race; religion; sex; sexual orientation; and any other protected characteristics.

Americans with Disabilities Act (ADA)

Turnberry will provide reasonable accommodation with our application process upon request as required to comply with applicable laws. If you have a disability and require accommodation assistance in this application process, please send an email to our Human Resources department at