Manual QA Tester

Job Title : Manual QA Tester

Location: Remote

Full Time

*Note: Candidate must speak & understand spanish.

Roles and responsibilities:

• Perform manual testing of IVA/IVR applications across telephony and voice platforms.
• Validate Spanish-language conversations, including prompts, intents, utterances, and error handling.
• Test end-to-end call flows, DTMF, speech recognition (ASR), and NLU behavior.
• Execute test cases for functional, regression, smoke, and UAT testing.
• Work with and execute test suites from automation frameworks developed by other team members.
• Analyze logs, call traces, and test results to identify root causes.
• Report, track, and verify defects using bug-tracking tools.
• Collaborate with developers, product managers, and automation engineers to ensure quality delivery.
• Contribute to test documentation, test plans, and test case creation.

Required Skills & Qualifications:

• Strong experience in Manual Testing for voice-based systems.
• Hands-on experience with IVA and IVR platforms.
• Fluent Spanish speaker (spoken and written) must be able to test conversational accuracy.
• Experience working with automation frameworks created by others (e.g., executing. maintaining, or validating automated tests).
• Solid understanding of QA processes, SDLC, and STLC.
• Familiarity with defect tracking and test management tools (e.g., Jira, TestRail, Zephyr).
• Ability to analyze voice logs, transcripts, and system responses.

Nice to Have:

• Exposure to telephony systems (SIP, PSTN, VoIP).
• Basic understanding of automation tools (e.g., Selenium, Cypress, custom voice test frameworks).
• Experience testing multilingual or conversational AI systems.
• Prior experience in Agile/Scrum environments.