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Help Desk Specialist

Jacksonville, FL, US • Posted 6 hours ago • Updated 6 hours ago

Full Time

On-site

SAIC

Fitment

Dice Job Match Score™

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Job Details

Skills

Dependability
Help Desk
Management
Network
Attention To Detail
Tier 1
Technical Support
Preventive Maintenance
End-user Computing
Hardware Installation
Network Design
Tier 2
Service Management
Computer Hardware
Customer Service
Problem Solving
Conflict Resolution
Analytical Skill
Communication
English
CompTIA
Network+
PASS
Law Enforcement
Security Clearance
Information Technology
Systems Engineering
FOCUS

Summary

Job ID: 2615990

Location: Jacksonville, FL, US

Date Posted: 2026-08-21

Category: Information Technology

Subcategory: Technical Support

Schedule: Full-Time

Shift: Day Job

Travel: No

Minimum Clearance Required: None

Clearance Level Must Be Able to Obtain: None

Potential for Remote Work: ORA_ON_SITE

Description

We are seeking a dependable and customer-focused Help Desk Technician I to provide first-level technical support to our end users. As the first point of contact for IT-related issues, you will play a critical role in delivering timely resolutions, troubleshooting technical problems, and ensuring user satisfaction. The ideal candidate will have basic technical knowledge, excellent communication skills, and a commitment to providing superior customer service. In this role, you will manage and resolve a variety of IT support requests, including software, hardware, and network issues, while escalating unresolved problems to higher-level support teams as necessary. This is an excellent opportunity for a detail-oriented individual eager to grow their IT expertise in a dynamic and fast-paced environment.

Duties:

Provide Tier 1 technical support for end-user computing equipment, software applications, and infrastructure supporting FLETC operations
Troubleshoot and communicate with end-users via software tools, telephone, or in-person
Install and/or replace end-user computing equipment
Perform preventative maintenance work on end-user computing equipment
Maintain accurate records of software/hardware installation and relocation
Interact with network infrastructure, applications, and other IT experts to resolve and/or identify and correct core problems
Escalate complex issues to Tier 2/3 as appropriate and follow established IT policies, security requirements, and service management practices

Qualifications

Minimum Qualifications:

6 months or more of experience troubleshooting software and hardware in a customer service role
Excellent problem-solving, analytical, written, and verbal communication skills (English)
High School Diploma or equivalent required; Associate degree in IT preferred
CompTIA A+ or Network+ preferred
U.S. Citizen; must pass Federal Law Enforcement Background Investigation; Secret Clearance preferred (not required)

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 10111346
Position Id: 2615990
Posted 6 hours ago

Company Info

About SAIC

SAIC® is a premier mission integrator focused on advancing the power of technology and innovation to serve and protect our world. Our robust portfolio of offerings across the defense, space, intelligence, and civilian markets includes secure high-end solutions in mission IT, enterprise IT, engineering services, and professional services. We integrate emerging technology, rapidly and securely, into mission critical operations that modernize and enable critical national imperatives.

We are approximately 23,000 strong; driven by mission, united by purpose, and inspired by opportunities. Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $7.3 billion. For more information, visit saic.com. For ongoing news, please visit our newsroom.

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