Engineer III, Field Service

Work Schedule
Standard (Mon-Fri)

Environmental Conditions
Laboratory Setting

Job Description

Company Information

About Thermo Fisher Scientific

Thermo Fisher Scientific Inc. (NYSE: TMO) is the world leader in serving science. Our mission is to enable our customers to make the world healthier, cleaner and safer. With revenues of more than $10 billion, we have approximately 35,000 employees and serve customers within pharmaceutical and biotech companies, hospitals and clinical diagnostic labs, universities, research institutions and government agencies, as well as in environmental and process control industries. We create value for our key stakeholders through two premier brands, Thermo Scientific and Fisher Scientific, which offer a unique combination of continuous technology development and the most convenient purchasing options. Our products and services help accelerate the pace of scientific discovery and solve analytical challenges ranging from complex research to routine testing to field applications. Visit ;br>
Job Description

Job Title: Field Service Engineer III

Reports To: Manager, Field Service

Group/Division: CDD-SDG Fremont

Career Band: 6

Job Track: Professional

Position Location: Remote

Number of Direct Reports: 0

FLSA Status: Non-Exempt

Summary:

• The Field Service Engineer III will install, repair and service chemistry analyzers and instrumentation to ensure continuous operation. Ensure customer needs and expectations are met and exceeded while promoting a positive image of Thermo Fisher Scientific.

Key Responsibilities:

• Perform on-site installation, repair, maintenance, qualification, and verification of clinical and discrete chemistry analyzers in accordance with instrument/product manufacturers specifications.
• Provide effective, timely communication and negotiation scheduling with the customer, partner.
• Ensure effective and timely service and appropriate documentation is recorded through required processes.
• Knowledgeable of safe operations and maintenance of the analyzers.
• Maximize analyzer uptime and maintain a high level of customer satisfaction.

Technical Responsibilities:

• Must be proficient with the use of customer management software to track service calls, manage parts inventories, and complete job tasks.
• Collaborate with Sr. Engineer or Manager, Field Service to analyze, review and inspect findings to determine source of problem, and recommends repair, replacement, or other corrective action.
• Collaborate with Sr. Engineer or Manager, Field Service in problem resolution with factory engineering, technical support, and other personnel to expedite repairs.
• Assist with on boarding of new hires.
• Shows ability to coach/mentor other Field Service Engineers.
• Opportunity to be trained as a trainer on one or more instruments.
• Other duties as assigned.

Minimum Qualifications:

• Minimum of an Associate Degree in Electrical Engineering, Biomedical Instrumentation, military experience in a technical field or related field or equivalent combination of education and experience to perform at this level.
• Minimum 3+ years' experience as a Field Service Engineer.
• Effective communication skills and establishing good customer rapport are essential.
• Proven ability to prioritize service requests and produce clear and concise documentation.
• Must have ability to work independently and have good organizational, communication and time management skills.
• Computer proficient.
• Must be available to travel overnight up to 85% within the territory or other areas as required.

Essential Functions and Physical Requirements

• Ability to safely lift 50 lbs with assistance on occasion.
• Ability to safely lift and carry 25-30 lbs continuously throughout the day.
• Ability to bend, squat, stretch, and reach daily in a service function.
• Maintain a valid driver's license and safe driving record.
• Regular and reliable attendance.