Product Manager

Qualifications:

• Bachelor s degree required in a related field, or equivalent experience delivering product solutions across Guest Experience, Digital Marketing, eCommerce, and/or quality performance, insights, and measurement.
• 3+ years of product management experience
• Experience owning a sustainment or enhancement backlog rather than a single net-new delivery roadmap. Comfortable triaging defects, balancing partner requests, and prioritizing without a fixed project end date
• Proven ability to execute product strategy for multiple products or large-scale initiatives, from product definition through technical delivery and continuous iteration, aligning business objectives with scalable technology solutions that maximize business value and Guest outcomes.
• Demonstrated experience translating complex technical capabilities into clear product requirements, including epics, user stories, acceptance criteria and release strategies using tools such as Jira and Confluence.
• Analytical and data-driven decision-making skills, leveraging product analytics, KPIs, monitoring, and operational metrics to inform product strategy, and prioritize work.
• Experience leading Agile development teams within a Product Operating Model, utilizing Scaled Agile Framework (SAFe) practices, and managing work at different levels using Scrum or Kanban for delivery.
• Experience with experimentation and experience analytics, including A/B testing, competitive and consumer research, and behavioral analysis using tools such as Content square
• Strong communication, storytelling, and stakeholder presentation skills, with the ability to bridge technical and business audiences, effectively communicate complex technology concepts, and collaborate effectively with distributed, external, bi-coastal, and international teams.
• Proven ability to navigate complex problems, negotiate priorities, and drive alignment across cross-functional teams to deliver high-quality outcomes.

Preferred Qualifications:

• Familiarity with digital payment integrations (Apple Pay, Google Pay, PayPal, or similar wallet/BNPL providers).
• Experience enhancing product workflow using agentic AI and tools such as Cursor, Claude, and Copilot.
• 2+ years in delivering quality solutions at scale in a digital or eCommerce environment.
• Experience evaluating emerging technology solutions and companies for fit and viability against use cases.
• Relevant agile certifications preferred.

Responsibilities:

• Execute product strategy for Cruise shopping and booking experiences, aligning solutions to executive roadmaps that align to Guest needs, business objectives, and technology capabilities.
• Partner with Product Managers, engineering, and business teams to translate product vision into prioritized initiatives, ensuring development teams understand product goals and priorities.
• Support cross-functional collaboration across Experiences Technology & Digital, business leaders, creative teams, and operations to deliver aligned, enterprise-wide solutions.
• Serve as a product representative for Line partners, acting as a key liaison between business stakeholders, development teams, and leadership.
• Gather and define product requirements, translating concepts into epics, user stories, and other product documentation to support successful delivery.
• Use data and market insights to inform leadership, monitoring Guest behavior, analytics, and consumer testing to track KPIs and help refine product strategies while explaining the Why to leaders.
• Support delivery across multiple teams, including internal squads and external vendors, ensuring successful execution of product initiatives.
• Resolve blockers and manage product risks, negotiating across teams and supporting defect triage and issue resolution throughout development and release cycles.
• Communicate effectively with stakeholders at all levels, from end users to leaders, through presentations, documentation, and ongoing collaboration