NOC Engineer

Austin, TX, US • Posted 6 hours ago • Updated 6 hours ago
Contract Corp To Corp
Contract W2
Contract Independent
12 Months
No Travel Required
On-site
Depends on Experience
Fitment

Dice Job Match Score™

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Job Details

Skills

  • NOC
  • Network Operation Center
  • Fibre

Summary

Job Title: NOC Engineer

Location: Austin, TX or Louisville, KY

Duration: Long Term

Job Description:

  • The NOC Engineer is responsible for real-time monitoring, incident detection, alarm triage, initial troubleshooting, and service restoration support across cable, broadband, IP, voice, video, Wi-Fi, mobile, and enterprise service platforms.
  • The role operates in a 24x7 Network Operations Centre environment and supports network availability, service stability, SLA compliance, incident escalation, and timely resolution.
  • Monitor network, service, application, and infrastructure platforms in real time.
  • Detect, acknowledge, correlate, and prioritize alarms, alerts, and service-impacting events.
  • Perform initial triage and impact assessment for network, broadband, access, core, voice, video, Wi-Fi, mobile, and enterprise service issues.
  • Create, update, and manage incident tickets with accurate documentation.
  • Troubleshoot routing, switching, access network, CMTS, HFC, DOCSIS, application, security, and load balancing issues.
  • Coordinate P1 and P2 incidents, including bridge initiation, technical updates, escalation, and restoration tracking.
  • Escalate incidents to engineering teams, field operations, vendors, application teams, leadership, and resolver groups.
  • Follow SOPs, runbooks, incident workflows, change awareness processes, and ITIL-aligned practices.
  • Support root cause analysis, post-incident reviews, operational reporting, and continuous improvement.
  • Maintain disciplined communication during incidents, shift handoffs, and stakeholder updates.
  • Ensure SLA compliance through timely acknowledgment, escalation, updates, and closure.

 

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
  • Dice Id: 91175631
  • Position Id: 111-15655-1790374679
  • Posted 6 hours ago
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