Technical D365 BC Business Analyst

Description

Our client seeks an experienced Technical D365 Business Central (BC) Business Analyst to bridge the gap between Phase 1 and Phase 2 of their D365 BC implementation. Having recently gone live with core modules, they are experiencing a ticket backlog with their implementation partner and are seeking to optimize their internal use of BC and fast-track Phase 2 preparation. This role will work in close collaboration with 12 departmental stakeholders, each with specialized training in their functional areas of BC.

Key Responsibilities:
Serve as a technical liaison between business stakeholders and the D365 BC system, ensuring optimal use and understanding of functionality in each department.
Remediate incoming ticket backlog, prioritizing, triaging, and fixing functional and technical issues to reduce dependency on costly external partners.
Partner with stakeholders to train, support, and drive adoption, ensuring users become power users of BC within their domains.
Analyze business processes, document workflows, and identify opportunities for further automation and efficiency using D365 BC capabilities.
Gather, document, and translate business requirements for future enhancements and upcoming Phase 2 initiatives.
Proactively test and troubleshoot system issues and enhancements, collaborating with IT and vendors as needed.
Create system documentation, process guides, and user training materials for functional teams.
Track, report, and communicate project progress and issue resolution status to stakeholders and leadership.

Requirements

Client Side Scripting, Business Requirement Document, Configuration Management, API Development, Salesforce Development

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