ServiceNow Architect

K&K Global Talent Solutions Inc. is an international recruiting agency that has been providing technical resources in the Canada and the USA region since 1993.

This position is with one of our clients in USA, who is actively hiring candidates to expand their teams.

Role:-  ServiceNow Architect  

Location:- Santa Clara, CA (onsite)   

Fulltime

Job Description

Roles & Responsibilities:

 Role Overview

•             Experience: 12+ years in IT with 6+ years specifically focused on ServiceNow architecture,

 solution design, and implementation.

•             Core Function: Lead end-to-end architecture, pre-sales solutioning, platform governance, 

and digital transformation initiatives.

•             Work Models: Onsite, hybrid, or remote capabilities.

Key Responsibilities

•             Platform Strategy & Governance: Define platform roadmaps, establish architectural standards, 

and enforce governance frameworks to reduce technical debt and ensure long-term scalability.

•             Solution Architecture & Design: Design complex, multi-workflow solutions across various modules

 (e.g., ITSM, ITOM, HRSD, CSM, and App Engine).

•             Integration & AI Leadership: Design robust integrations using REST/SOAP APIs, IntegrationHub, and leverage ServiceNow AI features for process automation and decision-making.

•             Stakeholder Management: Engage with C-suite executives and business leaders to align technology solutions with overarching business objectives.

•             Team Mentorship: Act as the highest escalation point for complex technical issues; mentor, coach, 

and conduct technical reviews for development teams.

Required Qualifications & Skills

•             Technical Expertise: Deep hands-on proficiency with JavaScript, Glide APIs, Flow Designer, 

HTML, CSS, and Angular JS.

•             Framework Knowledge: Strong understanding of ITIL/ITSM frameworks, CMDB design,

 and Service Mapping.

•             Enterprise Experience: Proven track record of managing large-scale global deployments, multi-instance strategies, and complex platform upgrades.

•             Certifications (Preferred):

o            ServiceNow Certified Technical Architect (CTA)

o            Certified System Administrator (CSA)

o            Multiple Certified Implementation Specialist (CIS) certifications

o            Certified Application Developer (CAD)