Systems Analyst - Pega, Call Center

Remote • Posted 23 hours ago • Updated 7 hours ago

Full Time

No Travel Required

Remote

Depends on Experience

SES

Fitment

Dice Job Match Score™

⭐ Evaluating experience...

Job Details

Skills

Back Office
Call Center
Pega
Salesforce.com
Soft Skills
User Stories
Workflow
Systems Analyst
Business Analyst
Jira
Agile
Amazon SES
Artificial Intelligence
Finance
Insurance
AI
BA
System Analyst

Summary

Systems Analyst - Pega, Call Center experience

Top 9 Technical Skills:

Write technical User Stories, translate the "What" into the "How"
Pega Product Experience is Preferred However some Workflow Platform is required
Background and experience in "Process workflow A to B to C with decision points, either systemic or personalized
401K a huge plus, finance a minimum
Interfacing Workflows with 3rd party products such as Salesforce
Defining Operational processes User Stories supporting Retirement Backoffice processes
Salesforce and Call Center experience (++)
Jira
Agile

Top 3 Soft Skills:

Self Driven
Strong communications is a must
Take full responsibility

Job Description:

This Systems Analyst will translate the Business Analysts User Stories ("What") into technical User Stories ("How"). This project is related to a Pega workflow application/platform and will interface with both Salesforce and call center.

Benefits:

SES hires W2 benefitted and non-benefitted consultants. Our contract employee benefits include group medical dental vision life LT and ST disability insurance, 21 days of accrued paid time off, 401k, tuition reimbursement, performance bonuses, paid overtime, and more.

Please contact me to discuss the details of this position further.

*Please forward resume directly to for immediate consideration - rstarinieri at sesc .com

I look forward to speaking with you soon!

Robin Starinieri

Director of Recruiting

Systems Engineering Services

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 10112536
Position Id: 8890991
Posted 23 hours ago

Company Info

About SES

SES is in the business of helping IT organizations operate more productively by providing a full spectrum of IT Services through a client-friendly delivery model. Whether delivering consultants on a flexible staffing basis or assuming total project control, we are so confident in our delivery that we back our services with a Money-Back Guarantee.

Since our inception, SES has been providing Technology Talent and Solutions to our Clients. Our reputation as a dependable partner is built on the proven experience we’ve gained as a full-spectrum source for IT Services and the custom approach we take with each of our Clients. Whether it’s delivering complex systems on site with our clients through Collaborative InSourcing or delivering Ready-Made Project Teams through our Remote Development Site, our Clients view us as a partner because we deliver what we promise and we are committed to their success.

Headquartered in Reston, VA with offices around the US, SES has partnered with more than 100 of the Fortune 500 during our 30 year history. Our experience, flexibility, and immense talent pool allows us to serve our Clients’ needs at an enterprise level. If you value a partner who considers quality, value, and integrity as the key ingredients to a successful partnership, then let SES make your next IT initiative a success. Now there is a better way…

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