Job Description:
The Senior Executive Support Specialist provides premium, white glove technology support to Executive and Senior Leadership Team (ELT/SLT) members and Executive/Business Assistants. This role delivers highly personalized, proactive, and discreet support, ensuring executives can operate without technology friction.
Key Responsibilities
Provide white glove, hands-on executive support for E/SLT members, Senior Executives, and E/Client, on site or using remote tools.
Serve as the primary technology point of contact for Executive Assistants (EAs) supporting ELT and reporting to Global GoldBar Lead; highly adept with Microsoft suite to offer increased First call Resolution
Deliver expert technical support across Microsoft 365, Outlook, Teams, Windows, Apple ecosystem, executive devices and meeting rooms technologies.
Drive and own executive incidents end-to-end, coordinating with internal IT teams and vendors as needed. Being genuinely interested in curious to get to resolution quickly.
Support and manage executive meetings, including Teams meetings, hybrid sessions, and critical leadership forums.
Translate complex technical issues into clear, simple, executive-friendly language.
Engage executives, EAs, and senior stakeholders with strong emotional intelligence, professionalism, and polish.
Proactively monitor and maintain executive technology environments to prevent issues.
Support executive onboarding, role changes, and technology transitions.
Operate with exceptional discretion, professionalism, and confidentiality at all times. Mandatory Requirements
Proven prior senior-experience supporting C-Level executives and Executive assistants (mandatory).
Deep hands-on technical and functional proficiency with Microsoft 365, Teams, OneDrive, SharePoint, Outlook, Windows, Intune, SCCM, and Apple devices, with demonstrated ability to identify patterns, diagnose issues
in real time, and resolve executive technology problems with speed, accuracy, and minimal disruption. (mandatory)
Excellent ability to communicate technical concepts to non-technical audiences.
High EQ, strong executive presence, and ability to adapt communication style based on audience.
Comfortable working in high-pressure, high-visibility environments.
100% onsite availability in Denver (no travel).
Familiarity with collaboration room technologies and AV environments.
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