We are a federal IT company on a mission to make customer experience (CX) the center of every government solution.Technology is our Passion. People are our Purpose.Grow with us! As a growing business, every NuAxis Innovations employee impacts the success and direction of this company. We all share a true passion for technology and enjoy working together to develop solutions, share ideas, and exchange knowledge. At NuAxis Innovations, we celebrate diversity and the unique perspective each team member brings to his/her job, team, and community. We are currently seeking a talented and motivated
Drupal Full Stack Developer for a Full-Time position.
Job Description:The ServiceNow Administrator is responsible for the configuration, maintenance, and continuous improvement of the ServiceNow platform supporting [Agency Name] operations. This role operates within an ITSM-driven environment and requires hands-on platform administration, user support, and cross-functional coordination with agency stakeholders, development teams, and the program manager. The Administrator ensures platform stability, data integrity, and alignment with agency IT governance standards including [FedRAMP/FISMA/agency-specific policy as applicable].e.
Essential Functions:- Configure and update ITSM modules including Incident, Problem, Change, Request, and CMDB in accordance with agency requirements
Build and maintain service catalog items, workflows, flow designer automations, and notifications - Perform platform upgrades, patch management, and cloning operations across development, test, and production instances
- Triage and resolve platform defects, escalating to development resources when configuration boundaries are exceeded
- Develop and maintain reports, dashboards, and performance analytics for agency leadership and program stakeholders
- Support integration touchpoints with external agency systems (e.g., Active Directory, email, monitoring tools) and ensure data consistency
- Document configurations, change requests, and standard operating procedures in compliance with agency change management policies
- Participate in sprint ceremonies if operating under an Agile delivery model; translate stakeholder requirements into actionable configuration tasks
- Coordinate with the security team on platform hardening, MID Server management, and audit log reviews
- Configured and tested ServiceNow platform meeting documented agency requirements
- Weekly/bi-weekly status reports summarizing ticket resolution, open defects, and platform health metrics
- Updated CMDB records and configuration documentation reflecting current state of managed assets
- Service catalog updates and workflow modifications per approved change requests
- User access audit reports at defined intervals per agency security requirements
- Platform upgrade/patching plans and post-implementation test results
- Standard operating procedures and knowledge base articles for recurring administration tasks
- Dashboard and reporting outputs for stakeholder review at program cadence meetings
Required Skills and Qualifications- 2 years of hands-on ServiceNow administration experience in a production environment
- Proficiency with core ITSM modules: Incident, Problem, Change, Request, and CMDB
- Experience with ServiceNow Flow Designer, Workflow Editor, Business Rules, Script Includes, and Client Scripts
- Demonstrated ability to build and manage service catalog items and record producers
- Familiarity with ServiceNow reporting, dashboards, and Performance Analytics
- U.S. citizenship and ability to obtain or maintain a Public Trust clearance
- Experience working in federal government IT environment
Preferred Skills- JavaScript (ServiceNow-scoped scripting context)
- REST/SOAP API integration configuration within ServiceNow
- ServiceNow Studio and scoped application development awarenessMID Server installation and troubleshooting
- LDAP/Active Directory integration within ServiceNow
- Code management and migration t
Preferred Qualifications- Active ServiceNow Certified System Administrator (CSA) certification
- Familiarity with FedRAMP-authorized ServiceNow instances and associated compliance constraints
- Experience supporting platform migrations or version upgrades (e.g., Utah to Vancouver or later)
- Prior work on a GSA, DoD, or civilian agency ServiceNow implementation
- Familiarity with ITIL v4 framework and its application within a federal service desk context
- Experience with Agile/SAFe delivery methodologies
Does this opportunity sound like a fit for you? If so, join our talent community and click to apply now!!Our Profile: We are an IT company with a unique mission-to make people the center of every federal IT solution. Our technologists have always gone the extra mile to help our federal clients succeed. And over the years, we saw a growing disconnect in how federal IT initiatives were built and managed.Time after time, programs failed because the focus was on the tools and products and not the people using them.
Learn More NuAxis is an Equal Opportunity Employer. Employment is contingent upon successful completion of a background investigation.
Learn More about our Benefits and Culture!
#NAI #DICE
Never miss an opportunity! Create an alert based on the job you applied for.
