Franchise Growth & Operational Manager

Overview
Join a franchise as a key leader in the Managed Service Provider (MSP) industry. This Franchise Growth & Operational Manager role offers an exciting opportunity to support IT operations at a foundational level, help drive franchise growth, and build strong relationships with our clients. We are looking for an entrepreneurial-minded individual who is hands-on, motivated, and eager to learn. A basic understanding of IT services and a passion for management and business development is required.

Additionally, we seek someone proactive in expanding our reach through ongoing networking, social media engagement, and community involvement to grow the business and strengthen our brand presence. This position is perfect for someone aspiring to own or take over a franchise in the future, combining leadership with growth in a supportive environment.

Key Responsibilities

• Develop and execute strategic plans to grow franchise revenues, acquire new clients, and expand service offerings.
• Manage day-to-day operations, including overseeing help desk activities, client support, and project execution.
• Lead client engagement efforts call on prospects, nurture relationships, and identify new opportunities.
• Manage operational tools such as CRM (HubSpot), ticketing systems (Autotask), cybersecurity platforms (Huntress), and other management software.
• Monitor and optimize Profit & Loss (P&L), balance sheet, and operational metrics to ensure profitability and growth.
• Drive customer satisfaction by ensuring timely issue resolution and proactive service management.
• Collaborate with franchise owners, vendors, and industry partners to expand the network.
• Stay informed on the latest technology trends, especially cloud migration, cybersecurity, and infrastructure improvements.
• Mentor and develop team members, fostering a value-driven management culture.

Qualifications

• 5+ years of IT management, sales, support, or related experience in MSP or corporate environments.
• Basic familiarity with servers, hardware, desktops, UNIX, and Windows is sufficient.
• However, a background in cybersecurity, infrastructure, domain management (such as Active Directory), cloud solutions, and network security is a plus, but not mandatory.
• We value a motivated, eager-to-learn individual who can grow into technical aspects over time.
• Proven experience managing help desks, operational tools, and client issues.
• Familiarity with CRM and ticketing platforms (HubSpot, Autotask, Huntress, etc.).
• Excellent leadership, mentorship, and strategic planning skills.
• Entrepreneurial mindset with a desire to grow and eventually own a franchise.
• Strong networking and client-facing skills with a sales-driven approach.
• Ability to balance technical expertise with business acumen, including margins and profitability.
• Self-motivated with a proactive attitude, capable of working independently without constant oversight.
• Willingness to work in a fast-paced but straightforward environment, with a focus on results.

Preferred

• Experience with MSP industry standards and client management.
• Experience in transitioning clients and systems to the cloud.
• Existing network within the DFW area or willingness to develop one.

Compensation

• Competitive base salary plus commission and bonus incentives.
• Opportunity for long-term ownership and franchise management.
• Work in a flexible environment with growth and ownership potential.

Apply now to become a vital part of a thriving franchise with abundant growth opportunities and the chance to shape the future of IT services in the region!