Franchise Growth & Operational Manager

Overview
Are you a leader? An entrepreneur? Ready to embrace an exciting new opportunity that can elevate your career and make a real impact?!

If so, this is your moment to step into an exciting new chapter with our rapidly growing franchise in the Managed Service Provider (MSP) industry. Picture making a real impact by supporting IT operations from the ground up, driving franchise growth, and building strong, lasting relationships with clients.

We’re looking for an entrepreneurial spirit—someone hands-on, motivated, and eager to learn—who has a passion for management, business development, technology, and financial acumen.

But that’s just the beginning! We want a proactive innovator who will actively expand our reach through networking, social media, and community involvement, helping to elevate our brand and increase our presence.

This opportunity is perfect for ambitious individuals dreaming of franchise ownership or leadership—offering a supportive environment to grow your skills and build a thriving business for the future. If you’re ready to be part of something exciting and transformative, don’t miss your chance to make it happen!

Key Responsibilities

• Develop and execute strategic plans to grow franchise revenues, acquire new clients, and expand service offerings.
• Manage day-to-day operations, including overseeing help desk activities, client support, and project execution.
• Lead client engagement efforts—call on prospects, nurture relationships, and identify new opportunities.
• Manage operational tools such as CRM (HubSpot), ticketing systems (Autotask), cybersecurity platforms (Huntress), and other management software.
• Monitor and optimize Profit & Loss (P&L), balance sheet, and operational metrics to ensure profitability and growth, utilizing financial data to inform decision-making.
• Drive customer satisfaction by ensuring timely issue resolution and proactive service management.
• Collaborate with franchise owners, vendors, and industry partners to expand the network.
• Stay informed on the latest technology trends, especially cloud migration, cybersecurity, and infrastructure improvements.
• Mentor and develop team members, fostering a value-driven management culture.

Qualifications

• 5+ years of IT management, sales, support, or related experience in MSP or corporate environments.
• Basic familiarity with servers, hardware, desktops, UNIX, and Windows is sufficient.
• However, a background in cybersecurity, infrastructure, domain management (such as Active Directory), cloud solutions, and network security is a plus, but not mandatory.
• We value a motivated, eager-to-learn individual who can grow into technical aspects over time.
• Proven experience managing help desks, operational tools, and client issues.
• Familiarity with CRM and ticketing platforms (HubSpot, Autotask, Huntress, etc.).
• Excellent leadership, mentorship, and strategic planning skills.
• Entrepreneurial mindset with a desire to grow and eventually own a franchise.
• Strong networking and client-facing skills with a sales-driven approach.
• Ability to balance technical expertise with business acumen, including margins, profitability, and financial management.
• Self-motivated with a proactive attitude, capable of working independently without constant oversight.
• Willingness to work in a fast-paced but straightforward environment, with a focus on results.

Preferred

• Experience with MSP industry standards and client management.
• Experience in transitioning clients and systems to the cloud.
• Existing network within the DFW area or willingness to develop one.

Compensation

• Competitive base salary plus commission and bonus incentives.
• Opportunity for long-term ownership and franchise management.
• Work in a flexible environment with growth and ownership potential.

Apply now to become a vital part of a thriving franchise with abundant growth opportunities and the chance to shape the future of IT services in the region!