Sr. Network Engineer

Key Responsibilities

• Provide Tier 1, Tier 2, and Tier 3 support for network-related incidents, service requests, and outages.
• Respond to and resolve all break/fix issues related to network resources and communications systems.
• Design, implement, and support extensions and connections to the campus network.
• Configure, deploy, and replace network hardware and communications infrastructure as needed.
• Monitor network performance to identify faults, traffic anomalies, and potential security risks.
• Troubleshoot and resolve connectivity issues between users, systems, and network resources.
• Maintain accurate and up-to-date network documentation, including architecture diagrams, project records, and configuration details.
• Track and manage network inventory, maintenance records, and lifecycle information.
• Maintain detailed change management and configuration history for all network modifications.
• Support ITS Field Maintenance teams with communications implementation and troubleshooting.
• Collaborate with team members to strengthen cybersecurity controls, defenses, and best practices.
• Participate in threat hunting, incident response, and mitigation efforts.
• Effectively manage time, priorities, and resource constraints in a fast-paced environment.
• Communicate clearly and professionally with customers and stakeholders across varying levels of technical expertise.

Required Skills & Qualifications

• Experience supporting enterprise-level network environments.
• Strong understanding of network hardware, communications infrastructure, and troubleshooting methodologies.
• Ability to work independently as well as collaboratively within a team.
• Strong documentation, organizational, and time-management skills.
• Excellent verbal and written communication skills.
• Customer-service mindset with a proactive and solution-oriented approach.