Help Desk Analyst

Required Skills: Experience with call tracking and ticketing software Attentive to details and ability to be resourceful (using supplied documentation) Ability to support users with limited knowledge of computers, software, hardware, and systems Above average communication skills and telephone manner. Excellent organizational skills Basic User & Security Group Active Directory administration Strong knowledge of Microsoft based operating systems with emphasis on Windows 7 and Office 365 Experienc

Help Desk Analyst (HDA1 A4 SC3): The Help Desk Analyst is doing call center work. They are taking calls and helping people on the computer with logins, resets and assistance getting through applications and escalating tickets to tier two when necessary. There is no wiring, hooking up or unhooking anything, no remote access nothing like that. The Call Center Analyst analyzes and troubleshoots business application support problems and applies his or her understanding of computer software and hard

Help Desk Analyst HDA2 A4 SC3 Contractors will work 5 days in the office and 5 days out of the office. They can actually do 8AM 4:30AM or 8:30AM to 5PM whichever of those two shifts they want. They may come into the office while they are in training though and once they get up to speed, then will be put in the telework mix. The Help Desk Analyst is doing call center work. They are taking calls and helping people on the computer with logins, resets and assistance getting through applications an

Description This role provides phone-based and remote technical support to approximately 175 clients using the ConnectWise ticketing system. Responsibilities include troubleshooting issues related to printers, network connectivity, and Windows 11, as well as supporting VPNs and managing Active Directory accounts (e.g., password resets and account unlocks). After training, the individual may travel to client sites to deliver onsite support for issues that cannot be resolved remotely, including ne