Windchill with PLM || Hybrid in Lewisville, TX || Must work on our W2

This role is primarily focused on implementing and maintaining PTC Windchill. Secondarily, this will focus on other PLM and ALM tools such as PTC RV&S and 3DExperience as well as maintaining engineering work environments with software such as CATIA, SolidWorks, Cadence, and ANSYS.

Essential Duties and Responsibilities

• Application Implementation:
  • Installs and configures software components for Business applications relying on databases and other technical middleware, and client side counterpart. Handles multiple (non-production and production) application environments
  • Help in specifying and defining the proper infrastructure requirements for server based applications in new implementations
  • Participates in testing/validation of new products/components or improvements to systems related to the scope of work
  • Collaborates with Application and other IT teams regarding creation and evolution of documentation, implementation standards and processes, and support phase activities scoping and documentation
  • Install, maintain and manage documentation of desktop applications in perimeter
  • Adheres to safe work practices and contributes to the evolution of the health, safety, and environmental program and culture;
• Technical Support:
  • Provide technical support and troubleshoot issues related to installation/operation, and offer timely solutions to ensure the optimal performance
  • Manages changes and upgrades (major/minor) on the environments based on requirements and updates documentation and repositories accordingly, following change management procedures.
  • Analyze and defines monitoring of critical components health and execution of schedules
  • Supports configured installations, diagnoses and fix issues with middleware and other applicative components of applications
  • Investigates root causes and resolves problems in a structured approach, involving other teams if required
  • Desktop support and more
• Regular, predictable attendance is required;
• Other duties may be assigned. 

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Note for level:

• Basic: Incumbent is able to use their knowledge/skill with support by more experienced individuals.
• Advanced: Incumbent is able to independently use their knowledge/skill.
• Expert: Incumbent is able to train others on their knowledge/skill.

Education and/or Experience

• Bachelor’s degree in computer science, information technology, engineering or related field – preferred
• Requires 3-5 years of related experience in business critical application installation/configuration and support in Windows systems environments

Knowledge/Skills

• Knowledge of PTC Windchill - Expert
• Knowledge of additional PLM, ALM systems (at least one other vendor) - Advanced
• Knowledge and field experience with Windows Servers administration - Advanced
• Knowledge of IIS, Application servers and Web servers configuration and management - Advanced
• Knowledge of infrastructure services (AD, DNS, DHCP, NTP, LDAP, Digital certificates…) – Advanced
• Knowledge and experience with Cybersecurity Maturity Model Certification (CMMC) and National Institute for Standards and Technology (NIST) 800-171 - Basic
• Knowledge and field experience with MS SQL (2012 to 2022) – Basic
• Knowledge of virtualization environments (vmware) – Basic
• Knowledge and experience in Citrix application publication or similar technologies – Basic
• Troubleshooting and problem solving skills – Advanced
• Written and verbal communication (English) – Advanced
• Ability and willing to work in a multinational/multicultural environment - Basic
• ITIL Best Practices – Basic
• Windows scripting and automation/Powershell – Basic
• Good understanding of application life cycle management (ALM), Change Management, and agile methodology
• Experienced with product life cycle management (PLM)
• Experienced with Information Technology standards and best practices
• Experienced with Database Systems Administration techniques and best practices

• Certificates, Licenses, Registrations
• N/A