ServiceNow Administrator / Developer

Introduction:

This position involves performing system administration tasks, developing and maintaining ServiceNow workflows, configurations, and integrations, as well as providing technical guidance and support to end-users. The ServiceNow Administrator / Developer will collaborate with various stakeholders to gather requirements and ensure optimal system functionalities.

Responsibilities:

• Perform system administration tasks, including system configurations, maintenance, upgrades, and performance monitoring.
• Develop and maintain ServiceNow workflows, integrations, approvals, and notifications to meet business requirements.
• Configure and manage user groups, roles, and licensing within the ServiceNow platform.
• Collaborate with stakeholders and process owners across various departments to gather requirements and ensure optimal system functionalities.
• Provide technical guidance, support, documentation and training to end-users to enhance their understanding and utilization of ServiceNow.
• Ensure the highest levels of system security, reliability, and availability.
• Owning and leading the support activities, including any necessary effort to resolution.
• Continuously evaluate and implement new features and functionalities to improve service delivery quality.
• Minimal, but occasional travel may be required for team meetings and professional development opportunities.

Requirements:

• 9+ years of experience with ServiceNow, including System Administrator and Development/Implementation.
• Strong expertise in developing and managing workflows, approvals, and notifications within Service Now.
• Experience in ServiceNow Administrator, aligned with ITOM and CMDB integrations.
• Proficient in configuring and managing groups, roles, and licensing in ServiceNow.
• Certified and current on ServiceNow’s System Administrator (CSA).
• Experience in the legal industry is a plus.
• Additional ServiceNow certification(s) are preferred.
• Experience with scripting languages such as JavaScript, HTML, CSS, and AngularJS.
• Experience with Windows Server and Linux platforms.
• Familiarity with server virtualization technologies and containerization.
• Solid understanding of networking, security, and database management.
• Understanding of ITIL processes and best practices.
• Ability to work independently and collaborate closely as part of a team in a fast-paced environment.