It Support Engineer

Tier 2 IT Support Specialist (Desktop Support)

We are seeking a hands-on Tier 2 IT Support Specialist to support ongoing expansion initiatives and serve as a key onsite IT resource. This role will act as a primary IT presence in the Fremont, NE area, partnering closely with engineering teams to ensure smooth deployment, operation, and support of critical systems.

Key Responsibilities

• Provide Tier 2 support for desktop, hardware, and end-user technical issues
• Deploy, configure, and troubleshoot PCs, peripherals, and software systems
• Manage user access and permissions within Active Directory and Microsoft 365 environments
• Support onsite IT needs including device setup, connectivity, and light infrastructure tasks
• Resolve and document support tickets while identifying recurring issues and trends
• Assist engineering teams with system rollouts, upgrades, and site standups
• Create documentation and contribute to process improvements
• Collaborate with internal teams to optimize user experience and reduce ticket volume

Required Skills & Experience

• Hands-on experience with desktop and end-user support
• Strong troubleshooting skills across hardware, software, imaging, and device setup
• Experience working within the Microsoft ecosystem (Windows, Active Directory, Microsoft 365)
• Proven ability to manage user accounts, access permissions, and OS-related issues
• Strong customer service and communication skills, with the ability to support non-technical users professionally
• Ability to work effectively in a fast-paced, growth-oriented environment
• Demonstrated ownership of support tickets from intake through resolution

Nice-to-Have Skills

• Experience with Microsoft Entra ID (Azure AD)
• Exposure to AWS or other cloud environments
• Familiarity with ServiceNow or similar ticketing systems
• Basic SQL knowledge (querying and troubleshooting)
• Experience with healthcare or pharmacy management systems
• MSP or multi-site support experience
• Basic networking knowledge (VPNs, routers, connectivity troubleshooting)
• Experience creating IT documentation or knowledge base articles

Additional Qualifications

• CompTIA A+ and/or Network+ (or equivalent experience)
• Strong hands-on experience with hardware setup and deployment
• Ability to collaborate with engineering teams on deployments and upgrades
• Willingness to travel to Fremont, NE as needed for onsite support
• Proactive, adaptable, and solution-oriented mindset

Work Environment

• Primarily onsite in Fremont, NE
• Opportunity for remote work
• Collaborative, fast-paced environment where onsite IT presence is critical

Why Join Us

This is a unique opportunity to join a rapidly growing organization and play a foundational role in scaling IT support operations. You will have direct impact on day-to-day operations, contribute to expansion initiatives, and gain exposure to a high-visibility, growth-focused environment.
Job Type & Location
This is a Contract position based out of Fremont, NE.
Pay and Benefits
The pay range for this position is $33.00 - $43.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a hybrid position in Fremont,NE.
Application Deadline
This position is anticipated to close on Jun 13, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.