Customer Success Manager

Job Title:             Customer Success Manager (CSM) – UiPath

Location:             Remote

Mode :                 Contract (6-12+ Months Possible extension)

Role Overview

The Customer Success Manager (CSM) – UiPath is responsible for ensuring customers achieve maximum value and business outcomes from their UiPath automation investments. The role acts as a strategic partner to customers, driving adoption, value realization, retention, and expansion by aligning UiPath capabilities with customer business goals.

Key Responsibilities

Customer Engagement & Success

·         Act as the primary point of contact for assigned UiPath customers post-implementation.

·         Build trusted relationships with business, IT, and automation stakeholders.

·         Drive customer onboarding, adoption, and long-term success.

·         Conduct regular business reviews (QBRs).

Value Realization & Adoption

·         Define and track customer success plans, KPIs, and ROI.

·         Identify opportunities to expand automation use cases.

·         Promote best practices for UiPath governance and scalability.

Issue Management & Advocacy

·         Proactively identify risks and drive mitigation plans.

·         Act as a customer advocate coordinating with internal teams.

Growth & Retention

·         Support renewals, upsell, and cross-sell opportunities.

·         Identify expansion opportunities within customer accounts.

Enablement

·         Guide customers on Automation CoE setup and maturity.

·         Educate customers on UiPath roadmap and best practices.

Mandatory Skills & Qualifications

·         Experience in Customer Success, Account Management, or Program Management.

·         Functional or hands-on understanding of UiPath RPA platform & UiPath Products.

·         Experience working with enterprise customers.

·         Strong communication and stakeholder management skills.

Preferred Skills

·         UiPath certifications (Business Analyst, Advanced Developer, Solution Architect).

·         Exposure to RPA, Intelligent Automation, AI/ML, Process Mining.

·         Experience with ERP systems such as SAP or Oracle.

Education

·         Bachelor’s degree in Engineering, Computer Science, Management, or related field.

·         MBA or automation-related certifications are a plus.

Key Competencies

·         Customer-centric mindset.

·         Strong analytical and problem-solving skills.

·         Ability to work in a fast-paced environment.