Desktop Support Technician
Contract W2
On-site
Depends on Experience
Dahl Consulting
Fitment
Dice Job Match Score™
👾 Reticulating splines...
Job Details
Skills
Summary
Title: Desktop Support Technician
Location: Eagan, MN
Job Type: Contract (6 Months)
Compensation: $20 -25 p/h
Industry: Health Insurance
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About the Role
Our client, a leading organization in the healthcare and insurance industry, is seeking a Desktop Support Technician to deliver high-quality technical support across a large, enterprise environment. In this role, you will provide hands-on desktop support and play a key part in maintaining and enhancing end-user technology experiences. You will work closely with Desktop Engineering and IT Security teams to support modern workplace technologies, contribute to enterprise initiatives, and ensure systems remain secure, efficient, and aligned with business needs.
Job Description
The Desktop Support Technician is responsible for providing comprehensive desktop support services, including installation, configuration, troubleshooting, and lifecycle management of hardware and software. This role supports both onsite and remote users and requires a strong focus on customer service, technical expertise, and adherence to service level agreements.
Qualifications
Required Qualifications:
Benefits
Dahl Consulting is proud to offer a comprehensive benefits package to eligible employees that will allow you to choose the best coverage to meet your family’s needs. For details, please review the DAHL Benefits Summary: https://www.dahlconsulting.com/benefits-w2fta/.
How to Apply
Take the first step on your new career path! To submit yourself for consideration for this role, simply click the apply button and complete our mobile-friendly online application. Once we’ve reviewed your application details, a recruiter will reach out to you with next steps!
Equal Opportunity Statement
As an equal opportunity employer, Dahl Consulting welcomes candidates of all backgrounds and experiences to apply. If this position sounds like the right opportunity for you, we encourage you to take the next step and connect with us. We look forward to meeting you!
#ZR #IT.Indeed
#LI-NC1
#LI-Onsite
Location: Eagan, MN
Job Type: Contract (6 Months)
Compensation: $20 -25 p/h
Industry: Health Insurance
---
About the Role
Our client, a leading organization in the healthcare and insurance industry, is seeking a Desktop Support Technician to deliver high-quality technical support across a large, enterprise environment. In this role, you will provide hands-on desktop support and play a key part in maintaining and enhancing end-user technology experiences. You will work closely with Desktop Engineering and IT Security teams to support modern workplace technologies, contribute to enterprise initiatives, and ensure systems remain secure, efficient, and aligned with business needs.
The Desktop Support Technician is responsible for providing comprehensive desktop support services, including installation, configuration, troubleshooting, and lifecycle management of hardware and software. This role supports both onsite and remote users and requires a strong focus on customer service, technical expertise, and adherence to service level agreements.
- Prioritize, troubleshoot, and resolve incoming service requests to maintain business continuity and meet defined SLAs
- Install, configure, and support operating systems (Windows 11, macOS), Microsoft 365, and other enterprise applications
- Provide advanced (Level 3) support for hardware, software, virtual desktops, remote workforce setups, and macOS environments
- Manage mobile application delivery and endpoint configurations using Microsoft Intune (MAM)
- Document incidents and resolutions in ITSM tools such as ServiceNow or TeamDynamix
- Collaborate with Desktop Engineering and IT Security teams to deploy software, enforce policies, and support initiatives such as zero-trust architecture and endpoint protection
- Utilize Microsoft Intune and JAMF for device management, compliance, and application deployment across Windows and macOS environments
- Develop and maintain PowerShell scripts to automate processes and improve endpoint management efficiency
- Support identity and access management through Entra ID (Azure AD), including authentication and conditional access policies
- Provide executive-level support, including AV setup and troubleshooting for meetings using collaboration tools such as Microsoft Teams and Zoom
- Support network-connected printers and escalate advanced issues when necessary
- Maintain and contribute to technical documentation and knowledge base resources
- Identify and recommend process improvements to enhance operational efficiency
- Perform lifecycle management of devices, including setup, upgrades, asset tracking, and secure disposal
- Coordinate equipment moves, adds, changes, and decommissioning activities
- Provide technical support to remote offices with minimal travel (5–10%)
- Support walk-up IT service (Tech Hub) by assisting users with hardware, software, and connectivity issues
- Generate regular reports on service performance and activities
- Assist with pilot programs, system upgrades, and additional IT projects as needed
Required Qualifications:
- Associate degree in Information Technology, Computer Science, or related field OR relevant certifications with at least 3 years of desktop support experience in a large corporate environment; alternatively, 5+ years of equivalent experience
- Experience with modern device management tools such as Microsoft Intune and/or JAMF
- Proficiency in PowerShell scripting for automation and endpoint management
- Working knowledge of Entra ID (Azure AD), including user authentication, conditional access, and device compliance
- Strong understanding of Windows 11, macOS, networking fundamentals, and enterprise tools such as Microsoft 365 and VPNs
- Demonstrated ability to troubleshoot complex hardware and software issues in enterprise environments
- Excellent customer service, communication, and problem-solving skills
- Strong organizational and time management abilities
- Ability to lift up to 50 lbs and perform physical setup of IT equipment
- Willingness to travel minimally (5–10%) and support after-hours work when required
- Certifications such as CompTIA A+, Microsoft 365 Certified: Endpoint Administrator Associate, or JAMF Certified Associate
- Familiarity with ITIL-based service management practices
- Experience with endpoint security tools such as Microsoft Defender for Endpoint or CrowdStrike
- Advanced PowerShell scripting for complex automation initiatives
- Experience with virtual desktop infrastructure (VDI) platforms such as Azure Virtual Desktop (AVD), Citrix, or VMware Horizon
Dahl Consulting is proud to offer a comprehensive benefits package to eligible employees that will allow you to choose the best coverage to meet your family’s needs. For details, please review the DAHL Benefits Summary: https://www.dahlconsulting.com/benefits-w2fta/.
Take the first step on your new career path! To submit yourself for consideration for this role, simply click the apply button and complete our mobile-friendly online application. Once we’ve reviewed your application details, a recruiter will reach out to you with next steps!
As an equal opportunity employer, Dahl Consulting welcomes candidates of all backgrounds and experiences to apply. If this position sounds like the right opportunity for you, we encourage you to take the next step and connect with us. We look forward to meeting you!
#ZR #IT.Indeed
#LI-NC1
#LI-Onsite
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
- Dice Id: 10109792
- Position Id: 29554
- Posted 3 days ago
Company Info
Since 1993, Dahl Consulting has been a leader in providing and implementing adaptive staffing and workforce solutions for its clients. DAHL specializes in workforce process management, vendor management services, as well as sourcing and staffing services. Their workforce solutions and programs ensure clients have the right people, the right process, and the right relationships, all at the right cost. DAHL s size and service offerings enable them the flexibility to provide simple and affordable solutions adaptable to any enterprise s current program, as well as future growth. Visit www.dahlconsulting.com for more information.
The mission of Dahl Consulting is to assist businesses with the creation, delivery, and support of new and existing systems to improve their level of performance through one or a combination of our service offerings. Our core competency is managing the process of procuring contract and temporary labor by finding creative ways to maximize the efficiency and effectiveness of the customer's contingent labor program.
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