Technical Program Manager with CRM

Redmond, WA, US • Posted 3 hours ago • Updated 1 hour ago
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Job Details

Skills

  • Azure DevOps
  • CRM
  • Business Requirements
  • Translate
  • Articulate
  • ADO
  • Agile
  • User Experience
  • Governance
  • Excellent Communication Skills
  • Best Practices
  • Problem-Solving
  • Excellent Written and Verbal Communication Skills
  • Trading
  • Large-Scale
  • Scrum
  • Financial Project Management
  • Microsoft Power Apps
  • Microsoft Power Automate
  • Microsoft Dynamics
  • Continuous Improvement
  • Business Management
  • Technical Product Marketing

Summary

Job Title: Technical Program Manager with CRM
Experience: 6 8 years
Location: Redmond, WA (Local Profiles need to go for Inperson interview + 3 days onsite)

Role Overview

We are seeking an experienced Technical Program Manager (TPM) with strong functional expertise in Microsoft Dynamics 365 (CRM) to lead and deliver complex, cross functional programs. The ideal candidate will have a proven track record in program management, Agile/Scrum execution, stakeholder management, and requirements translation-bridging business needs with engineering delivery. This role requires close collaboration with business stakeholders, product owners, and engineering teams to drive clarity, manage risks, and ensure predictable delivery of high impact initiatives.

Key Responsibilities:

Program & Delivery Management
  • Own end to end delivery of multiple cross functional programs involving Dynamics 365 CRM and integrated enterprise systems.
  • Drive program planning, execution, tracking, and reporting across Agile/Scrum teams.
  • Establish and maintain program governance, milestones, dependencies, and delivery timelines.
  • Proactively identify, assess, and mitigate program risks and issues.
Stakeholder & Business Management
  • Act as the primary interface between business stakeholders, product teams, and engineering.
  • Facilitate requirement gathering workshops and translate business needs into clear, actionable deliverables.
  • Manage stakeholder expectations through transparent communication, status updates, and escalation management.
  • Ensure alignment between business priorities and technical delivery plans.
Requirements & Backlog Management
  • Capture business requirements and translate them into features, epics, and user stories with clear acceptance criteria.
  • Partner with Product Owners to maintain a prioritized and well groomed backlog.
  • Ensure requirements are functionally sound, scalable, and aligned with Dynamics 365 best practices.
Agile & Scrum Execution
  • Support Agile/Scrum ceremonies including sprint planning, backlog grooming, reviews, and retrospectives.
  • Track sprint progress, delivery risks, and dependencies across teams.
  • Drive continuous improvement in Agile execution, predictability, and delivery quality.
Functional Dynamics 365 CRM
  • Strong techno functional skills and experience in CRM
  • Provide functional guidance on Dynamics 365 CRM capabilities, configurations, and business processes.
  • Collaborate with solution architects and engineering teams to validate functional designs.
  • Articulate business requirements, create features, user stories for CRM solutions.
  • Product owner expertise
  • Understand CRM skills
  • Ensure solutions align with enterprise standards, user experience expectations, and business outcomes.

Required Qualifications
  • 6 8 years of experience in Program Management / Technical Program Management.
  • functional experience with Microsoft Dynamics 365 CRM
  • Hands on experience working in Agile/Scrum delivery models.
  • Proven ability to capture and document requirements as features, epics, and user stories.
  • Experience managing business stakeholders, cross functional teams, and complex dependencies.
  • Strong risk management, problem solving, and decision making skills.
  • Excellent communication skills-both written and verbal-with the ability to influence without authority.

Preferred Qualifications
  • Experience working in enterprise or Microsoft aligned programs.
  • Familiarity with Azure DevOps (ADO) for backlog, sprint, and delivery tracking.
  • Exposure to Power Platform (Power Automate, Power Apps) integrations.
  • Experience supporting large scale, multi team programs.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
  • Dice Id: 10515154
  • Position Id: 2026-6245/34358
  • Posted 3 hours ago

Company Info

About Aroha Technologies

Michael Arrington, founder and co-editor of Tech Crunch once famously said that ‘The best startups generally come from somebody needing to scratch an itch’.

 Quite true to the thought, Aroha Technologies Inc was launched in 2008 in Florida. While we began our journey with a powerful Staffing Specialist & Software Development, Today our procedure has amplified into a more robust and simplified solution for Marketers looking for consistent and long term.

In our quest to do better, we resolve to simplify user acquisition, retention, engagement and large Business without blinking an eyelid! A semi-remote team spread across the globe, we are here to help you one step at a time.

Unmatchable growing excellence When AROHA was formed, we interviewed many potential clients and business colleagues and asked what a single important question seemed: “If you could design a firm to meet your needs, what would it look like?” The answers to that question have guided our thinking and planning on an ongoing basis, and form the core of our thinking about how we treat our clients and our employees, whom we call associates.

At a most basic level, we have stated our mission in a promise to our clients and our associates: “Unmatchable growing excellence.” This alignment governs superior service to our customers and supports our associates who perform that work, which cannot be matched by our competitors.

In short, we believe that care of our associates, disciplined financial management, and constant attention to the fundamentals of good delivery adds up to a successful, scalable business.

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