Change Management

What you get to do in this role:

• Lead Change Strategy Develop and execute change management frameworks that drive successful adoption of new processes, tools, and initiatives across CSS.
• Develop executive and strategic communications including presentations ideally in an agile context.
• Drive cohesive approach for change and adoption across platforms - Work closely with CSS business leads, project managers, business product managers, TAS leaders, communications, and other teams
• Drive Engagement & Adoption Build tailored communication, enablement, and reinforcement strategies to ensure employees understand, adopt, and sustain changes.
• Partner with Stakeholders Collaborate with leaders across CSS, Product, Digital Technology, and other functions to align change initiatives with business goals. Determine program scope, severity, receptivity, and plan accordingly.
• Optimize Communication Craft clear, compelling messaging to ensure transparency, reduce friction, and foster a culture of continuous improvement.
• Measure Impact Define and track key adoption metrics to assess change effectiveness and identify areas for improvement.
• Enable Champions Activate a network of change champions across CSS to amplify adoption efforts and drive sustained engagement.

What You Bring:

• Experience leading change management and adoption efforts in a fast-paced, customer-focused environment.
• Strong ability to influence, engage, and drive alignment across cross-functional teams.
• Proven expertise in developing structured change strategies, communications, and enablement plans.
• Ability to analyze adoption metrics and translate insights into action.
• Passion for helping teams navigate change with clarity, confidence, and enthusiasm.

• A self-driven team player who confidently connects dots to drive change and manages multiple projects at once while maintaining a laser focus on priorities.
• A poised professional comfortable advising executive and building consensus while juggling multiple priorities and tight timelines without compromising quality
• A data-driven, creative problem solver who is passionate about elevating the employee experience and creating a culture of inquisitiveness and fact-based decision making
• An eager and consistent learner who is open to feedback and interested in continuous improvement; you thrive with change & ambiguity.
• A change agent who brings a consulting mindset to everything you do and how to improve the status quo.

Requirements for the role:

• 6-8 years of work experience in change, strategy and/or transformation role within a fast-paced, dynamic environment, preferably a consultancy
• Highly motivated, proactive, authentic, committed, creative, and inclusive team player
• Experience executing complex, high-profile strategic programs from end to end, preferably in the tech space
• Excellent communications, project management, and stakeholder management abilities, including excellent persuasion and presentation skills
• Advanced level MS Office (PPT, Excel, Word) and creative development skills to rapidly develop visually and verbally engaging deliverables

Preferred Requirements

• Change Management certification from an accredited provider such as PROSCI, Association of Change Management Professionals or Association for Talent Development.

If you re ready to help shape the future of CSS by driving meaningful change and empowering teams to thrive, we d love to hear from you!