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Application Support Analyst

Baltimore, MD, US • Posted 30+ days ago • Updated 5 hours ago

Contract W2

On-site

Depends on Experience

Fitment

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Summary

A client of Innova Solutions is immediately hiring for an Application Support Analyst
Position type: Full-time, Contract
Duration: 6 months with possible extension
Location: Baltimore Maryland 21231

Role Overview
Role in managing and enhancing our enterprise Identity Governance and Administration (IGA) landscape.
In this role, you will take ownership of SailPoint IdentityIQ (IIQ) operations overseeing daily support, compliance, enhancements, and vendor coordination while ensuring alignment with SOX, NERC, and regulatory requirements. You’ll partner closely with business stakeholders, auditors, and managed service providers to deliver a secure, compliant, and continuously improving identity ecosystem.
This position reports to the Manager – IT and may require participation in on?call rotations and extended coverage during emergency events.

What You’ll Be Doing
SailPoint IGA Operations & Support

Own day to day operations of SailPoint IIQ, ensuring stability, security, and compliance
Manage incidents, problems, changes, events, and production releases
Provision and access to critical security tools and applications
Track and manage ENP/ServiceNow tickets related to SailPoint IIQ
Coordinate with Managed Service Providers (MSPs) and validate vendor deliverables

Compliance, Audit & Risk Management

Serve as a key contributor to SOX compliance, including quarterly SOX updates
Support SOC audits, internal controls testing, and regulatory reviews
Assist in documenting, evaluating, and remediating control deficiencies
Provide ongoing reporting and insights for Non?NERC and NERC CIP compliance
Support audit evidence gathering, DR drills, and compliance investigations

Technical Leadership & Enhancements

Plan, analyze, and deliver SailPoint enhancements following IT project standards
Support integrations across enterprise systems (cloud & on prem)
Lead patching cycles, password expirations, and certificate renewals
Perform root cause analysis using logs, SQL queries, and flat Tile analysis
Ensure DR/HA readiness and participate in disaster recovery exercises

Collaboration & People Development

Act as a trusted advisor to business and IT partners
Provide guidance, mentoring, and technical coaching to junior team members
Communicate process and procedural changes across security teams
Maintain strong engagement with stakeholders across compliance, risk, and audit teams

Key Skills & Expertise

SailPoint IdentityIQ (IIQ) – Expert Level (Must Have)
Identity Governance & Enterprise Access Management
SOX Compliance & Regulatory Environments
NERC CIP (Strong Plus)
SQL, Flat Files, and Identity Data Analysis
ServiceNow (Nice to Have)
Incident, Change & Release Management
Vendor & MSP Coordination
Strong Troubleshooting & Root Cause Analysis

Qualifications

Minimum:

Bachelor’s degree in Computer Science or a related field or 6–9 years of relevant IT experience in lieu of a degree 8–10 years of hands?on experience in SailPoint IGA and Security Applications
Strong analytical, communication, and problem solving skills
Experience leading small IT initiatives or sub teams
Proficiency with Microsoft Excel for data analysis

Preferred:

SOX Certification (Highly Preferred)
Experience in regulated environments (SOX, NERC CIP, HIPAA, PCI)
ITIL knowledge (Incident, Change, Release, Patch & Vulnerability Management)
Experience with large scale enterprise systems and complex integrations
Familiarity with Application Portfolio Management (APM)
Strong understanding of system architecture and IAM workflows
Experience working with Managed Service Providers

Qualified candidates should APPLY NOW for immediate consideration!
This position is only open to applicants who can be engaged on a W-2 basis.
Please hit APPLY to provide the required information, and we will be back in touch as soon as possible.
We are currently interviewing to fill this and other similar positions. If this role is not a fit for you, we do offer a referral bonus program for referrals that we successfully place with our clients, subject to program guidelines. ASK ME HOW.
Thank you!

Himanshu Kumar
himanshu.kumar@innovasolutions.com

PAY RANGE AND BENEFITS:
Pay Range*: $70.00 - $79.31 per hour
*Pay range offered to a successful candidate will be based on several factors, including the candidate''s education, work experience, work location, specific job duties, certifications, etc.

Benefits: Innova Solutions offers benefits( based on eligibility) that include the following: Medical & pharmacy coverage, Dental/vision insurance, 401(k), Health saving account (HSA) and Flexible spending account (FSA), Life Insurance, Pet Insurance, Short term and Long term Disability, Accident & Critical illness coverage, Pre-paid legal & ID theft protection, Sick time, and other types of paid leaves (as required by law), Employee Assistance Program (EAP).

ABOUT INNOVA SOLUTIONS: Founded in 1998 and headquartered in Atlanta, Georgia, Innova Solutions employs approximately 50,000 professionals worldwide and reports an annual revenue approaching $3 Billion. Through our global delivery centers across North America, Asia, and Europe, we deliver strategic technology and business transformation solutions to our clients, enabling them to operate as leaders within their fields.

Recent Recognitions:

Named One of America’s Best Employers for New Grads by Forbes (2024)
Named One of the Best Companies to Work for by U.S. News & World Report (Private Companies List, 2024-2025)
One of the Largest IT Staffing Firms in the US – Ranked #3 by Staffing Industry Analysts (SIA, 2024)
One of the Largest Staffing Firms in the US – Ranked #13 by Staffing Industry Analysts (SIA, 2024; includes Innova Solutions, Volt, & HireGenics)
Named One of the Top Ten Private Companies in Atlanta by the Atlanta Business Chronicle (2023)
One of the Largest Certified Minority Business Enterprises (MBEs) in the United States (NMSDC, 2024)
AWS Advanced Tier Services Partner with 100+ certifications

Website: https://www.innovasolutions.com/

Innova Solutions offers a referral bonus for qualified Ambassadors who refer eligible referrals. Submit referrals at https://innovasolutions.workllama.com/atsuser/anonreferafriend and earn $250-$1,000 per referral.
Innova Solutions is an Equal Opportunity Employer and prohibits any kind of unlawful discrimination and harassment. Innova Solutions is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment on the basis of race, color, religion or belief, national origin, citizenship, social or ethnic origin, sex, age, physical or mental disability, veteran status, marital status, domestic partner status, sexual orientation, or any other status protected by the statutes, rules, and regulations in the locations where it operates. If you are an individual with a disability and need a reasonable accommodation to assist with your job search or application for employment, please contact us at hr@innovasolutions.com or (770) 493-5588. Please indicate the specifics of the assistance needed. Innova Solutions encourages all interested and qualified candidates to apply for employment opportunities. Innova Solutions (HireGenics/Volt) does not discriminate against applicants based on citizenship status, immigration status, or national origin, in accordance with 8 U.S.C. § 1324b.
The company will consider for employment qualified applicants with arrest and conviction records in a manner that complies with the San Francisco Fair Chance Ordinance, the Los Angeles Fair Chance Initiative for Hiring Ordinance, and other applicable laws.

By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from Innova Solutions and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at Privacy Policy - innovasolutions.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 10115307
Position Id: 1015133
Posted 30+ days ago

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