Senior ServiceNow Developer

We are seeking an experienced Senior ServiceNow Developer with 6+ years of hands-on ServiceNow development experience and at least 2 years of experience supporting Federal Government projects. The ideal candidate will have strong expertise across ServiceNow ITSM, CMDB/CSDM, integrations, workflow automation, UI development, platform security, and performance optimization.

Required Certifications : 

1. ServiceNow Certification: CSA Required; CIS Preferred
2. Clearance: *Public Trust clearances*
   

Job Summary

The candidate will be responsible for designing, developing, configuring, integrating, and optimizing ServiceNow solutions while following ServiceNow development best practices and Federal IT requirements.

Key Responsibilities

• Design, develop, configure, and customize ServiceNow applications and modules based on business and technical requirements.
• Develop and maintain solutions within ITSM, including Incident, Problem, Change, Request, Knowledge, and related processes.
• Implement and maintain CMDB and CSDM solutions, including configuration item relationships, data models, and service mapping concepts.
• Develop integrations between ServiceNow and internal/external enterprise applications using REST, SOAP, APIs, Integration Hub, and other integration technologies.
• Design and implement automated workflows using Flow Designer, Workflow, Business Rules, Script Includes, Client Scripts, UI Policies, and related ServiceNow capabilities.
• Develop and configure solutions using Integration Hub and appropriate spokes/connectors.
• Build modern ServiceNow user experiences using UI Builder, Service Portal, and related UI technologies.
• Implement and maintain platform security, including roles, ACLs, authentication, access controls, and security best practices.
• Analyze and resolve ServiceNow performance issues, including slow transactions, inefficient scripts, integrations, and database queries.
• Perform performance optimization and application tuning across the ServiceNow platform.
• Develop reusable and scalable scripts using JavaScript and ServiceNow scripting APIs.
• Participate in platform upgrades, releases, testing, troubleshooting, and production deployments.
• Work with business stakeholders, architects, administrators, and other technical teams to translate requirements into scalable ServiceNow solutions.
• Support AI, automation, and intelligent workflow capabilities within the ServiceNow platform.
• Evaluate opportunities to automate manual processes and improve operational efficiency using ServiceNow automation and AI capabilities.
• Follow ServiceNow development standards, governance, security requirements, and Federal Government compliance practices.
• Create and maintain technical documentation, configuration documentation, integration specifications, and deployment procedures.

Required Qualifications

• 6+ years of hands-on ServiceNow development experience.
• 2+ years of experience working on Federal Government projects.
• Strong experience with ServiceNow ITSM.
• Strong knowledge of CMDB and CSDM.
• Hands-on experience developing ServiceNow integrations.
• Experience with REST/SOAP APIs and enterprise application integrations.
• Strong experience with Flow Designer.
• Hands-on experience with Integration Hub.
• Experience with UI Builder and modern ServiceNow user interfaces.
• Strong knowledge of ServiceNow platform security, including ACLs, roles, authentication, and access controls.
• Experience with ServiceNow performance optimization and troubleshooting.
• Strong ServiceNow scripting experience using JavaScript.
• Experience with automation and emerging AI capabilities within ServiceNow.
• Ability to work with technical and business stakeholders in an enterprise/Federal environment.
• Strong troubleshooting, analytical, and communication skills.

Preferred Qualifications

• Certified System Administrator (CSA) – Required
• Certified Implementation Specialist (CIS) – Preferred
• Additional ServiceNow certifications are a plus.
• Experience with ServiceNow ITOM, ITAM, SecOps, HRSD, or other ServiceNow modules is a plus.
• Experience with ServiceNow AI/Now Assist or AI-driven automation is preferred.
• Experience working within Federal Government security, compliance, and governance frameworks is highly desirable.