Systems Administrator Contractor

As a Systems Administrator Contractor, you will be responsible for installing, configuring, and supporting an organization's local area network (LAN), wide area network (WAN), and Internet systems or a segment of a network system. Monitoring network to ensure network availability to all system users and performing necessary maintenance to support network availability. Monitoring and testing website performance to ensure websites operate correctly and without interruption. Assisting in network modeling, analysis, planning, and coordination between network and data communications hardware and software. Administering network security measures to protect data, software, and hardware. Providing support for existing and/or new/emerging mission requirements as specified in individual orders

Primary Skill Required for the Role: SYSTEM MONITORING

Level Required for Primary Skill: Advanced (6-9 years experience)

Additional Details for Role: Infra - Application Operation (AOA)/Senior Consultant.

• Administer and operate ServiceNow ITOM Discovery, Service Mapping, and CMDB; act as a CMDB administrator to maintain data quality and operational readiness.
• Create, maintain, and continuously improve Application Service Maps in ServiceNow; streamline and automate service mapping where possible.
• Support improved reporting and impact analysis using CMDB/service mapping data (e.g., relationships between configuration items (CIs), applications, and ownership/impact).
• Provide operational support including monitoring, incident response, and request fulfillment related to ServiceNow ITOM administration (note: Event Management is out of scope).
• Partner with client stakeholders and technical teams to drive “heavy lifting” for mapping/CMDB improvements and day-to-day administration.
• Support a large-scale CMDB and mapping footprint (millions of CIs and thousands of applications/service maps) and help sustain mapping maturity.
• Provide coverage aligned to 24x7 needs with a standard work schedule and after-hours support as required.

Job Responsibilities:
Hybrid Cloud Infrastructure

• You will help ensure the availability, reliability, and performance of business-critical applications and infrastructure by providing 24x7x365 monitoring, proactive incident response, knowledge management, and automation. You’ll work with internal technology teams and third-party vendors to quickly detect, escalate, and resolve incidents—while reducing manual effort through “shift left” practices and scripting/automation.
• Monitor applications/infrastructure using tools such as Dynatrace, Grafana, and Azure Monitor; tune dashboards, baselines, and alerts.
• Serve as an Incident Coordinator for triage and major incidents: run bridge calls, document actions, and support PIRs.
• Drive incident triage and escalation to meet rapid detection goals (e.g., TTD ≤ 5 minutes for major incidents) and support RCA and communications.
• Build and maintain SOPs, knowledge articles, and known error content to improve L1 effectiveness.
• Identify repetitive issues and create scripts/runbooks (PowerShell/Python/Bash) to automate detection and remediation.
• Track and report operational KPIs (e.g., MTTD/MTTR, tickets worked, change validations, major incidents avoided).
• Provide scheduled coverage for 24x7x365 operations, including off-hours and holidays as needed.

Qualifications:

• 8+ years in IT operations, incident management, or application support in a 24/7 environment.
• Hands-on experience with observability/monitoring (Dynatrace, Grafana, and/or Azure Monitor), including alerting and dashboarding.
• Experience supporting or coordinating major incident resolution (bridge calls, documentation, stakeholder communications).
• Familiarity with ITSM tooling and workflows (e.g., ServiceNow).
• Excellent scripting/automation skills (PowerShell, Python, and/or Bash) and documenting SOPs/knowledge articles.
• Exceptional verbal and written communication skills; ability to document procedures, incident reports, and root cause analyses clearly.
• Proven ability to provide effective escalation support and guidance to junior engineers and Tier 1/2 teams.
• Bachelor’s degree in a related field (or equivalent experience)
• Ability to travel 10%, on average, based on the work you do and the clients and industries/sectors you serve