Forward Deployment Engineer
Location: San Francisco, CA (Look for people In Bay Area)
Contract to hire
Notes:
Business facing role with Domain knowledge - Business needs, road maps
HANDS ON - to do proof of concepts, gives solutions
Company Overview
Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people’s lives. With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents. Until now, these were disconnected from business systems of record, costing businesses time, money, and opportunity. Using Docusign’s Intelligent Agreement Management platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM).
What you'll do
As Docusign’s Customer Zero, the Docusign@Docusign (DS@DS) program is a strategic lever for accelerating the adoption, evolution, and business value of the Intelligent Agreement Management (IAM) Platform. We operate at the intersection of Product & Technology, business functions, and the field - using Docusign products to solve complex enterprise challenges and turning those experiences into insights, product improvements, use cases, and proof points that benefit our customers.
We are looking for a Forward Deployed Engineer who combines functional domain expertise, technical depth, hands-on engineering capability, solution architecture, and strong customer-facing communication. This role operates with a Forward Deployed Engineering mindset: rapidly move from business problem to working solution, validate solutions in a real enterprise environment, demonstrate measurable value, and create repeatable patterns that can scale across Docusign and to our customers.
You will work across business domains including Sales, Procurement, Legal, and HR, applying IAM, AI, automation, and emerging technologies to transform how work gets done. You will work across product teams and enterprise SaaS platforms, researching third-party technologies, building integrations and bespoke extensions, configuring and prototyping solutions, and demonstrating working experiences to business leaders, product teams, and eventually customers.
This is a highly hands-on role that combines a product management mindset - identifying opportunities and high-value business needs - with the ability to solve ambiguous problems, build solutions, experiment with technology, and translate business needs into compelling technology experiences. You will move comfortably between executive-level business conversations, process and requirements analysis, product discussions, solution design, and hands-on execution.
Ultimately, you will help ensure Docusign is not only a user of its own products, but also a model customer and thought leader - demonstrating what is possible with our platform, delivering
measurable business value, and using those learnings to make our products better for our customers.
This is an individual contributor role reporting to the Sr. Manager, Application Engineering.
Responsibilities
Discover & Frame Business Problems
Partner with business leaders to identify high-value opportunities, understand complex workflows, and define measurable outcomes.
Translate ambiguous business challenges into clear use cases and solution requirements, identifying opportunities to simplify, digitize, and automate.
Design & Build Solutions
Rapidly move from concept to prototype to working solution tpo scalable pattern using IAM, AI, automation, integrations, and enterprise SaaS platforms.
Research and leverage third-party technologies, APIs, SDKs, and custom development to build bespoke solutions where needed.
Operate as a Forward Deployed Engineer
Work directly with internal customers to build, test, iterate, and deploy solutions in real-world environments.
Own outcomes end-to-end while balancing speed, technical quality, security, scalability, and maintainability.
Demonstrate & Evangelize Solutions
Develop compelling prototypes, demos, and solution assets that showcase the value of Docusign technology.
Present solutions to business leaders, P&T, field teams, and customers, connecting technology capabilities to measurable business value.
Partner with P&T & Scale What Works
Bring real-world requirements, product gaps, and practitioner insights to P&T to improve IAM capabilities and enterprise readiness.
Turn successful Customer Zero implementations into reusable patterns, accelerators, playbooks, and customer use cases.
What success looks like
Success in this role is measured by working solutions, adoption, and measurable business outcomes - not requirements or project coordination alone.
Rapidly transform complex business problems into working, scalable solutions.
Deploy and validate IAM capabilities in real-world enterprise environments.
Deliver measurable improvements in productivity, efficiency, compliance, and employee experience.
Turn Customer Zero learnings into product improvements, reusable solutions, and customer use cases.
Enable Sales and Customer Success with compelling demos, proof points, and real-world examples.
Demonstrate clear evidence of the business value created through DocuSign technology.
What you bring
Required
8+ years of experience in Solutions Engineering, Solution Architecture, Enterprise Applications, Technical Consulting, Product Engineering, or a related field.
Strong combination of business/functional acumen and hands-on technical expertise, with the ability to translate ambiguous problems into working solutions.
Experience designing and building enterprise solutions across SaaS platforms, APIs, integrations, workflows, automation, and custom applications.
Strong understanding of enterprise architecture, integration patterns, APIs, authentication, and data integration.
Ability to rapidly learn and work across unfamiliar technologies and third-party SaaS platforms.
Strong software engineering fundamentals and experience building prototypes or production-ready solutions.
Ability to collaborate effectively across business, product, engineering, architecture, and customer-facing teams.
Strong communication, presentation, problem-solving, and influencing skills, with the ability to engage both executive and technical audiences.
Demonstrated ability to thrive in ambiguous, fast-moving environments and own outcomes end-to-end.
Preferred
Experience with IAM, CLM, eSignature, workflow automation, AI agents, or enterprise content/document technologies.
Experience with enterprise platforms such as Salesforce, Workday, ServiceNow, SAP, Oracle, or Coupa.
Experience with AI/LLM technologies, agentic workflows, RAG, cloud platforms, or low-code/no-code platforms.
Experience with JavaScript/TypeScript, Python, or similar programming languages.
Experience with enterprise identity, authorization, and security.
Experience in Forward Deployed Engineering, Solutions/Sales Engineering, Technical Consulting, or Customer Zero environments.
Experience creating prototypes, technical demonstrations, reference architectures, and customer-facing solution assets.
Experience in digital transformation, innovation, or enterprise transformation.
