Five9 Developer/Architect

Chicago, IL, US • Posted 26 days ago • Updated 6 days ago

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United Technology

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Job Details

Skills

call flow
Five9 IVR
Scripting

Summary

Job Title: Five9 Developer

Location: Chicago
Experience: 10-20+ years (Five9-specific experience required)

Role Summary

We are seeking an experienced Five9 Developer to design, configure, customize, and support Five9 cloud contact center solutions. The ideal candidate will have deep hands-on experience with Five9 IVR, call flows, scripting, APIs, integrations, and reporting, and will work closely with business, telecom, and application teams to deliver scalable and high-availability contact center solutions.

Key Responsibilities Five9 Configuration & Development

Design, develop, and maintain Five9 IVR call flows, scripts, and routing logic
Configure skills-based routing, queues, campaigns (inbound/outbound/blended)
Implement ACD, call recording, voice mail, callbacks, and dialer configurations
Optimize call flows for performance, customer experience, and SLA adherence

Integrations & APIs

Develop and support Five9 REST APIs & Web Services integrations
Integrate Five9 with CRM systems (Salesforce, ServiceNow, Zendesk, etc.)
Implement CTI integrations, screen pops, and data dips
Handle real-time and historical data exchange between Five9 and external systems

Scripting & Automation

Create and maintain Five9 scripts using JavaScript-based scripting
Implement business logic, validations, and conditional routing
Support automation for agent workflows and call handling

Reporting & Analytics

Configure and customize Five9 reports, dashboards, and KPIs
Analyze call metrics (ASA, AHT, abandon rate, service levels)
Support workforce management and operational reporting needs

Operations & Support

Troubleshoot production issues related to call routing, IVR failures, latency, and dropped calls
Perform deployments, upgrades, and environment configurations
Support UAT, go-live, and post-production stabilization
Ensure compliance with security, audit, and data privacy standards

Required Skills & Qualifications Must-Have

3+ years hands-on Five9 development/configuration experience
Strong experience with Five9 IVR, scripting, and call routing
Experience with Five9 APIs, Web Services, and integrations
Solid understanding of contact center concepts (ACD, CTI, IVR, WFM)
JavaScript experience (for Five9 scripting)
Strong troubleshooting and debugging skills in production environments

Nice-to-Have

Experience with Salesforce / ServiceNow / Zendesk integrations
Knowledge of SIP, VoIP, call flows, telecom fundamentals
Experience with cloud contact center migrations
Five9 certifications (preferred, not mandatory)

Soft Skills

Strong communication with business and technical stakeholders
Ability to work independently and own end-to-end Five9 solutions
Problem-solver mindset with attention to detail
Comfortable in fast-paced, production-critical environments

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 91165420
Position Id: 2026-139/347
Posted 26 days ago

Company Info

About United Technology

At United Technology, we specialize in connecting businesses with exceptional tech talent that drives innovation and accelerates growth. With an extensive network of highly skilled professionals in fields such as software development, cybersecurity, data science, cloud computing, and IT infrastructure, we match the right individuals to the right opportunity.

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