Voice Engineer (Unified Communications )
Zenox Global, LLC
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Job Details
Skills
- Voice Engineer
- CUCM
- Yealink
- Unified Communications
- Teams Calling
Summary
Need Locals to NYC
Senior Microsoft Teams Voice / Unified Communications Engineer
Position Overview
We are seeking a hands-on Microsoft Teams Voice / Unified Communications Engineer to support and enhance an enterprise voice environment, with a primary focus on Microsoft Teams Calling. This individual will help drive the migration from Cisco CUCM to Microsoft Teams Phone while supporting existing voice, trader voice, carrier, and audio/visual technologies.
The ideal candidate has strong hands-on Microsoft Teams Phone experience, solid knowledge of traditional Cisco voice environments, and the communication skills to work directly with business users.
Key Responsibilities
- Configure, troubleshoot, and support Microsoft Teams Phone / Teams Calling, including:
- Call delegation
- Call Queues and Auto Attendants
- SIP connectivity and integration
- Physical phone/device integration, including Poly and Yealink
- Support and help drive migration activities from Cisco CUCM to Microsoft Teams Calling
- Troubleshoot voice routing, calling, endpoint, and interoperability issues across Microsoft Teams and legacy telephony platforms
- Support IPC Unigy/Unity trader voice environments
- Support Cisco CUCM and associated voice infrastructure during migration and transition
- Integrate Cisco and Poly audio/visual solutions with enterprise calling capabilities
- Coordinate with Verizon on carrier-related provisioning, troubleshooting, circuits, and escalations
- Work directly with business users to troubleshoot issues, communicate changes, and provide guidance or training as needed
- Assist with documentation, knowledge transfer, and user adoption during the Teams Calling transition
Required Experience
- Strong hands-on experience with Microsoft Teams Phone / Teams Calling
- Experience configuring Call Queues, Auto Attendants, call delegation, and SIP connectivity
- Experience integrating and troubleshooting Poly and/or Yealink Teams-certified devices
- Hands-on experience with Cisco CUCM
- Demonstrated experience migrating enterprise voice environments from Cisco CUCM to Microsoft Teams Phone
- Strong understanding of enterprise voice, SIP, PSTN connectivity, call routing, and telephony troubleshooting
- Experience supporting business users in an enterprise environment
- Strong communication and customer-facing skills
Preferred Experience
- IPC Unigy/Unity / Trader Voice experience, particularly within financial services or trading environments
- Cisco/Poly AV integration experience
- Verizon or other telecom carrier management experience
- Experience providing end-user training or developing user documentation
Location / Schedule
- New York City, NY
- Hybrid schedule with 3 days per week onsite at 330 Madison Avenue
- Must be comfortable working directly with business users in an onsite environment
Recruiting Priorities
I would screen candidates in roughly this order:
- Microsoft Teams Phone/Calling expertise
- CUCM → Teams Phone migration experience
- Call Queues, Auto Attendants, delegation, SIP and physical Teams devices
- IPC trader voice experience
- CUCM / Cisco voice
- NYC availability for 3 days onsite
- Strong business-facing communication skills
- AV integration, Verizon carrier management, and training experience
- Dice Id: 91165942
- Position Id: 9134333
- Posted 5 hours ago
Company Info
Established in 2020, Zenox Global embarked on a mission to redefine staffing solutions. From our inception, we recognized the evolving needs of businesses and the workforce, driven by a commitment to innovation and excellence.
In our early days, we focused on building a robust network of talent and establishing strong relationships with clients across various industries. By understanding the unique challenges each sector faced, we tailored our approach to deliver customized staffing solutions that aligned with our clients' strategic goals.
In 2021, we expanded our services to include specialized recruitment sectors, allowing us to cater to a broader range of client needs. Our commitment to diversity and inclusion became a cornerstone of our strategy, ensuring that we provided opportunities for all candidates while enhancing the talent pool available to our clients.
As we progressed into 2023, the foundation we built allowed us to thrive in a competitive market. Our reputation for delivering high-quality candidates promptly made us the go-to staffing solution for numerous organizations. We invested in technology, utilizing advanced tools for candidate sourcing and management, which streamlined our operations and improved efficiency.
Now, as we look forward to the future, Zenox Global continues to embrace innovation and remain ahead of industry trends. Our journey is not just about providing staffing solutions; it is about forging lasting partnerships and creating a positive impact on the workforce landscape. We remain dedicated to supporting our clients and candidates as we navigate the ever-changing world of employment together.
With each milestone, we strengthen our resolve to be at the forefront of staffing solutions, ensuring that we are not only meeting today’s needs but also anticipating tomorrow's challenges.
