NICE CXONE Engineer
Purview Infotech
Dice Job Match Score™
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Job Details
Skills
- NICE
- IVR
- CXone
- contact
- VoIP
- API
Summary
Role: NICE CXONE Engineer/ Remote
Location: Remote
Type: 12+Months Contract
Required:
Key Responsibilities:
- Design, configure, implement, and support NICE inContact (CXone) solutions for contact center operations.
- Create and manage ACD, IVR, call flows, scripts, and Studio configurations.
- Troubleshoot and resolve issues related to call routing, agent connectivity, and platform performance.
- Support integrations between NICE inContact and CRM systems (e.g., Salesforce, ServiceNow).
- Work closely with business stakeholders to gather requirements and deliver contact center solutions aligned with business goals.
- Monitor system performance, generate reports, and recommend improvements.
- Ensure compliance with company standards, data security, and best practices.
- Document configuration changes, technical processes, and troubleshooting guides.
Required Skills & Experience:
- 3+ years of hands-on experience with NICE inContact (CXone) platform.
- Proficient in Studio scripting, IVR design, ACD configuration, call routing, and WorkForce Management (WFM) tools.
- Experience with contact center telephony, VoIP, and omnichannel configurations.
- Familiarity with API integrations, data dips, and CRM connectors.
- Strong analytical and troubleshooting skills.
- Ability to work independently in a fast-paced, high-demand environment
- Dice Id: 90861699
- Position Id: 9047693
- Posted 1 hour ago
Company Info
About Purview Infotech
Purview Infotech is a IT Consulting and Staffing company founded by team of experienced professionals. Our management team has over 20+ years of experience in the IT-industry. We have a strong network of consultants, vendors and candidates and we are continually growing. Our experienced team is known for providing excellent service in a timely manner.
Blockchain technologies are being promoted as the booming thing in the globe after the invention of the internet. we will assist you apply this technology to drive your transformation into the future.
As the leading independent technology organization, we integrate alliances, partnerships, and leaders from every aspect of the blockchain ecosystem. The goal? To bring the right combination of capabilities to your unique infrastructure, challenges and strategic vision.
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