L2 iManage Support Engineer (Legal DMS)
Remote • Posted 7 hours ago • Updated 7 hours ago
Kainos Innovative Solutions Inc
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Job Details
Skills
- iManage Work 10+
- Legal DMS
- L2 Application Support
- iManage API
- Security & Permissions
- Server & Cloud Administration
- Matter Data Exports
Summary
Position: L2 iManage Support Engineer – Legal DMS
Location: Remote
Job Overview:
We are seeking an experienced L2 iManage Support Engineer to support and administer our Legal Document Management System built on iManage Work 10+ (server and cloud environments). This role is responsible for providing Level 2 technical support, resolving complex system issues, managing integrations, and ensuring security and performance of the iManage platform across the organization.
The ideal candidate will have strong experience supporting enterprise iManage environments, working with APIs, handling large matter file exports, and resolving security-related issues. The iManage Certified System Engineer (ICSE) certification is highly preferred.
Key Responsibilities:
- Provide Level 2 (L2) support for iManage Work 10+ (on-premises and cloud deployments)
- Troubleshoot and resolve complex user and system-level issues
- Support server-side components, services, and integrations
- Administer user accounts, workspaces, matters, and security permissions
- Perform large matter file extracts for litigation support, regulatory, and client requirements
- Utilize and support iManage APIs for automation, integrations, and data operations
- Diagnose and repair security issues, permission conflicts, and ethical wall configurations
- Support Microsoft Office and Outlook integrations with iManage
- Monitor system performance and recommend improvements
- Assist with upgrades, patches, migrations, and platform enhancements
- Collaborate with infrastructure, security, and application teams for issue resolution
Required Qualifications:
- 3+ years of experience supporting iManage Work 10+
- Strong knowledge of:
- iManage workspace and document security models
- Server-based and cloud deployments
- API utilization and system integrations
- Windows Server environments
- Experience performing large data/matter exports and metadata management
- Strong troubleshooting and analytical skills
- Excellent communication and stakeholder support abilities
- Dice Id: 91138973
- Position Id: 8896784
- Posted 7 hours ago
Company Info
About Kainos Innovative Solutions Inc
Kainos was established in early 2019 and is headquartered in Falls Church, Virginia. Though a humble beginning, we bring proven expertise in-depth knowledge gained through working in key roles in multinational companies serving global customers in the IT industry over the last few decades.
With our expertise, we understand the complexity of today’s and next generation technologies. This enables us to deliver Innovative solutions for global challenges that are scalable, optimal and secure for Government Agencies and Commercial Clients delivered on-time customized to fit the budget and meeting the business needs. Our areas of expertise include providing Digital Services, Application, Data & Infrastructure Services, Cyber Security Services, Professional Services, and Customer Support Services.
Our focus is to offer customized solutions and service with cost effective solutions. We faithfully strive to be a customer-centric organization.
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