Desktop Support
Full Time
No Travel Required
On-site
$40,000 - $50,000/yr
Fitment
Dice Job Match Score™
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Job Details
Skills
- Desktop
- Call Center
- LAN/Wi-Fi
- DNS
- DHCP
Summary
Job Title: Information Technology Support Engineer || Full Time
Experience: 5-7+ years
Location: Augusta, GA || 5 Days Onsite
Skills: IT Support Engineer, L2 Level end user Support, Desktop/ Laptop, system imaging, Windows OS deployment, software installation/configuration, Technical Support, user onboarding/offboarding, AD, DNS, DHCP, Microsoft 365 services.
Note: Augusta but candidate must be willing to be out of Princeton, NJ for a week for training (Expenses paid)
Key Responsibilities:
- Provide L2 level end-user support (desktop/laptop) in a call center environment
- Perform system imaging, OS deployment, and software installation/configuration
- Install, configure, and troubleshoot hardware components including desktops, monitors, printers, scanners, and peripherals
- Offer technical support to users via calls, tickets, and in-person interactions
- Manage user onboarding/offboarding (device setup, O365 configuration, access provisioning)
- Perform regular software updates, patches, and security checks to ensure system stability and compliance
- Maintain and track IT assets lifecycle ensuring audit readiness
- Troubleshoot LAN/Wi-Fi and basic network-related issues
- Basic administration and troubleshooting of AD, DNS, DHCP, and server-related tasks
- Provide support for Microsoft 365 services (Outlook, Teams, OneDrive, licensing)
- Handle on-call/floor support to minimize business downtime
- Coordinate with vendors for hardware support, procurement, and ISP-related issues
Key Skills Required:
- Strong hands-on experience in desktop/L2 support
- Expertise in Windows OS, system imaging, and application deployment
- Working knowledge of Microsoft 365 administration and support
- Basic knowledge of networking and server environments
- Experience with IT asset management.
- Strong troubleshooting, communication, and user-handling skills
- Ability to work effectively in a fast-paced, SLA-driven environment
Note:
- Candidate should be proactive, accountable, and capable of handling operations independently
- Prior experience in call center/BPO environment is highly preferred
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
- Dice Id: intelsft
- Position Id: 9084694
- Posted 1 day ago
Company Info
About Intellisoft Technologies
Intellisoft partners with organizations to provide end-to-end technological solutions since 1997. Our corporate headquarters is based in Dallas, TX. In addition to our US locations, we have offices in Europe and Asia. We serve small to mid-size companies, as well as large and Fortune 500 corporations. Our team of consultants and engineers deliver trustworthy and reliable software solutions to our Clients to increase their sales and profitability.
Our highest compliment is that our Clients recommend and refer our services for any and everything software related on a consistent bases over the almost 20 years. The Intellisoft team distinguishes itself by developing and implementing innovative technology products. Our experience allows us to analyze existing technology environments, customize based our Clients organizational needs and goals, deliver operating systems and application programming and ensure full integration into the existing environments.
Mission:
The Intellisoft team is fiercely dedicated to delivering results-oriented services to our Clients. Our team of experts demonstrates the values that make our company reliable and dependable to provide meaningful solutions. All our offices are integrated to form a unique combination of skills and expertise in order to provide the best service.
Our Services:
Our services include but are not limited to the following areas;
Our highest compliment is that our Clients recommend and refer our services for any and everything software related on a consistent bases over the almost 20 years. The Intellisoft team distinguishes itself by developing and implementing innovative technology products. Our experience allows us to analyze existing technology environments, customize based our Clients organizational needs and goals, deliver operating systems and application programming and ensure full integration into the existing environments.
Mission:
The Intellisoft team is fiercely dedicated to delivering results-oriented services to our Clients. Our team of experts demonstrates the values that make our company reliable and dependable to provide meaningful solutions. All our offices are integrated to form a unique combination of skills and expertise in order to provide the best service.
Our Services:
Our services include but are not limited to the following areas;
- Staffing & Recruiting
- Consulting & Support
- Infrastructure Management
- Outsourcing
- VoIP Support & Consulting
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