Epic Helpdesk Analyst

Remote • Posted 2 hours ago • Updated 2 hours ago

Contract Independent

Contract W2

No Travel Required

Remote

$52 - $55/yr

Fitment

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Job Details

Skills

Epic
Service Desk
IT Governance
Help Desk
Technical Support
Service Level
ServiceNow
Health Care

Summary

Key Responsibilities

Serve as the initial point of contact for IT support issues related to Epic EHR and other healthcare IT systems.
Monitor ServiceNow queues and manage incident resolution in accordance with service level agreements (SLAs).
Participate in go-live support and system upgrade events, including Technical Dress Rehearsals (TDRs).
Ensure adherence to HIPAA, security, and IT governance policies in all technical activities.
Minimum of 2 years providing Epic technical support in a healthcare or clinical environment.
Proficient with ServiceNow or other enterprise ticketing systems.
Epic certification in one or more modules (e.g., EpicCare, Ambulatory, Security, or Service Desk).
Experience supporting Epic applications (e.g., Ambulatory, Inpatient, ASAP, or HIM).

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 10304697
Position Id: 8865043
Posted 2 hours ago

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Epic Helpdesk Analyst

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Job Details

Skills

Summary

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