LiveVox / NICE Contact Center Developer

Job Summary

We are looking for an experienced LiveVox / NICE Contact Center Developer to design, develop, and support contact center solutions. The ideal candidate should have strong hands-on experience with LiveVox and NICE InContact platforms, including scripting, dialer configuration, and contact center integrations. The role involves working closely with cross-functional teams to build scalable and efficient contact center workflows and integrations.

Primary Skills

• LiveVox Development

• NICE InContact (CXone) Studio Scripting

• NICE Personal Contact Dialer

• NICE IEX Workforce Management

• LiveVox Dialer / Scripting

Secondary Skills

• AWS services (EKS, EC2, Lambda)

• Kafka configuration

• Snowflake integration

• API Gateway

• Elastic Stack (ELK)

• Salesforce Call Center integration

• CI/CD tools and DevOps processes

Key Responsibilities

• Develop and implement contact center solutions using LiveVox and NICE InContact platforms.

• Design and optimize NICE Studio scripts and workflows for omni-channel contact center operations.

• Configure and manage LiveVox dialer and NICE Personal Contact Dialer functionalities.

• Integrate contact center platforms with AWS services, Snowflake, and other enterprise systems.

• Work with API integrations and messaging systems such as Kafka.

• Collaborate with cross-functional teams to ensure alignment with business and technical goals.

• Support CI/CD pipelines and DevOps processes for continuous deployment and system enhancements.

• Troubleshoot issues, improve system performance, and maintain documentation for technical processes.

Qualifications

• 10-15 years of experience in LiveVox or NICE InContact development.

• Strong hands-on experience in NICE InContact Studio scripting (Omni-channel).

• Experience with NICE Personal Contact Dialer, NICE IEX, and LiveVox dialer configuration.

• Knowledge of AWS cloud services and enterprise system integrations.

• Experience with monitoring, integration, and data platforms such as ELK and Snowflake.

• Strong communication skills and ability to collaborate with multiple teams.