IT Operations Specialist

Summary This is a public notice flyer to notify interested applicants of anticipated vacancies. Applications will not be accepted through this flyer. Interested applicants must follow the directions in the "How to Apply" section of this flyer to be considered. There may or may not be actual vacancies filled from this flyer. Notice of Result letters will not be sent to applicants who respond to this flyer. Learn more about this agency Duties Help You will serve as an Information Technology (

Description - Troubleshoot and resolve Tier 2 and 3 escalated technical issues - Maintain and manage workload through computerized ITSM ticketing and tracking system - Troubleshoot hardware, software and networking issues on laptops, PCs, thin clients, and mobile devices - Use SCCM, Active Directory, and other diagnostic and remediation utilities to identify, diagnose and correct issues - Support, troubleshoot and train end users on Microsoft Office applications, including Office 365 email and O

Overview Support the implementation and ongoing operation of enterprise applications and systems across on-premises and cloud environments. In this role, you will work alongside senior administrators and engineering partners to help maintain reliable services, automate routine operational tasks, and improve monitoring, alerting, and dashboarding. You will provide day-to-day operational support for research and development teams using enterprise and ArcGIS Online technologies while developing yo

Under the direction of the Supervisor, Operations - Information Technology (IT), the Field Support Analyst I providing support for all endpoint technology issues including computer troubleshooting and repair, software installation and configuration, and other user facing issues. Technical aptitude and customer service are key traits for the Field Support Analyst I. ESSENTIAL DUTIES AND RESPONSIBILITIES 1. Supports a 24/7 enterprise which is comprised of a wide array of technology hardware and