Senior ServiceNow Developer

Job Title: Senior ServiceNow Developer
Experience: 10+ Years

Job Summary

We are seeking a highly experienced Senior ServiceNow Developer with 10+ years of IT experience, including 6+ years of hands-on ServiceNow development. The ideal candidate will design, develop, customize, and integrate ServiceNow solutions across multiple modules while collaborating with architects, business analysts, and stakeholders to deliver scalable enterprise applications.

Key Responsibilities

• Design, develop, and implement ServiceNow applications and custom solutions.
• Configure and customize ITSM, ITOM, ITAM, HRSD, CSM, SPM, and CMDB modules.
• Develop Business Rules, Client Scripts, Script Includes, UI Policies, UI Actions, ACLs, Flow Designer, and Workflows.
• Build and maintain REST/SOAP API integrations, IntegrationHub, and MID Server integrations.
• Develop Service Catalog items, Record Producers, Knowledge Base, and Self-Service Portal.
• Configure Discovery, Service Mapping, Event Management, and CMDB.
• Troubleshoot production issues and optimize platform performance.
• Participate in code reviews and mentor junior developers.
• Collaborate with architects and stakeholders to gather requirements and design scalable solutions.
• Follow Agile/Scrum methodologies and ServiceNow best practices.

Required Skills

• ServiceNow Platform Development
• ITSM, ITOM, ITAM, CMDB
• HRSD, CSM, SPM
• JavaScript, Glide API
• Flow Designer
• Business Rules
• Script Includes
• Client Scripts
• UI Policies
• UI Actions
• ACLs
• Service Catalog
• IntegrationHub
• REST API
• SOAP Web Services
• MID Server
• Discovery
• Service Mapping
• Virtual Agent
• Performance Analytics
• Reporting & Dashboards
• HTML, CSS
• JSON, XML
• Git
• Agile/Scrum

Required Qualifications

• 10+ years of overall IT experience.
• 6+ years of hands-on ServiceNow development experience.
• Strong experience with enterprise integrations using REST/SOAP APIs.
• Expertise in JavaScript and ServiceNow scripting.
• Experience with CMDB, Discovery, and Service Mapping.
• Excellent troubleshooting and debugging skills.
• Strong communication and stakeholder management skills.

Preferred Certifications

• ServiceNow Certified System Administrator (CSA)
• ServiceNow Certified Application Developer (CAD)
• ServiceNow Certified Implementation Specialist (CIS – ITSM/ITOM/HRSD/CSM)
• ServiceNow Certified Technical Architect (CTA) – Preferred