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UX Producer, Specialist

• Posted 4 days ago • Updated 4 days ago

Full Time

On-site

Fitment

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Job Details

Skills

Embedded Systems
Reporting
Strategist
Status Reports
Capacity Management
Continuous Delivery
Leadership
UPS
Clarity
Incident Management
Management
Operational Excellence
Dashboard
Continuous Improvement
Documentation
Research Design
Accountability
Workflow
JIRA
Confluence
Atlassian
Microsoft SharePoint
Microsoft
Adaptability
User Experience
Program Management
Agile
Financial Services
Training
Finance
Collaboration

Summary

{"description": "The UX Producer, Specialist is an embedded, hands-on UX delivery lead for the multi-disciplined UX crew aligned to a product team. Reporting to the UX Operations Manager, this role is accountable for improving the efficiency of UX delivery and ensuring that all UX work is clearly captured, visible, and well sequenced as part of our product-centric operating model.

Partnering closely with the Product Manager and Technical Delivery Lead, the UX Producer ensures strong cross-functional alignment, proactively manages UX dependencies and capacity, and integrates the UX crew fully into agile discovery and delivery practices. This role is well suited to a proactive, systems-minded individual who thrives in agile environments, enjoys enabling others to do their best work, and is passionate about seamlessly integrating UX into product delivery.

About UX Producers

Serve as a tactical UX project manager, driving efficient execution, tracking, and delivery of UX activities within the agile product team.
Enable UX crew to deliver on time and to scope, based on the strategy and direction established by the Product Manager and UX Strategist.
Proactively remove roadblocks, manage dependencies, and monitor the capacity of UX crew, providing transparent status reporting back to stakeholders to make informed decisions.

Key Responsibilities

UX Delivery & Capacity Management
- Monitor UX crew capacity and workload to ensure sustainable, continuous delivery.
- Proactively surface capacity risks and trade-offs to Product Managers and UX leadership.
- Anticipate upcoming UX work and maintain visibility into near and mid-term pipelines to reduce rework and last-minute churn.

Agile & Product Team Environment
- Actively participate in agile ceremonies (planning, stand-ups, reviews, retrospectives) to ensure UX work is accurately estimated, prioritized, and sequenced.
- Advocate for appropriate UX consideration within agile practices, ensuring UX milestones and dependencies are visible and understood.
- Reinforce UX alignment to established product team norms and ways of working.
- Foster trust, clarity, and strong working relationships across product, technology, and UX disciplines.

Dependency, Risk, & Issue Management
- Identify, track, and communicate UX dependencies and risks across disciplines and functions.
- Proactively mitigate issues and escalate when necessary to protect UX delivery and outcomes.
- Monitor and manage unplanned or emergent UX work, enabling informed prioritization and trade-off discussions.

Operational Excellence & Transparency
- Maintain Jira health for the UX crew, ensuring tickets are accurate, up-to-date, and aligned to agreed-upon standards.
- Develop and maintain UX dashboards, reports, and tracking mechanisms that provide visibility into progress, efficiency, and delivery health.
- Support continuous improvement through collaborative documentation, playbooks, and lightweight governance that scales creative and delivery practices alongside product and tech.

Skills & Toolsets

Strong understanding of the various UX disciplines (strategy, research, design, content) and respect for creative process balanced with delivery accountability.
Deep understanding of modern product delivery models and how UX integrates alongside product and engineering workflows during both discovery and delivery phases.
Hands-on experience with Jira and Confluence; familiarity with Atlassian Goals, JPD, FigJam, SharePoint, and Microsoft Teams.
Proven ability to influence and collaborate with cross-functional partners at multiple levels of seniority.
Adaptable and resilient, with the ability to pivot quickly as business, product, or user needs evolve.

Qualifications

Minimum of 3 years of relevant experience in UX operations, project/program management, product delivery, or a related field.
Experience working within agile, product-centric operating models; financial services experience preferred.
Undergraduate degree or equivalent combination of training and experience

Special Factors

Sponsorship
Vanguard is not offering visa sponsorship for this position.

About Vanguard

At Vanguard, we don't just have a mission-we're on a mission.

To work for the long-term financial wellbeing of our clients. To lead through product and services that transform our clients' lives. To learn and develop our skills as individuals and as a team. From Malvern to Melbourne, our mission drives us forward and inspires us to be our best.

How We Work

Vanguard has implemented a hybrid working model for the majority of our crew members, designed to capture the benefits of enhanced flexibility while enabling in-person learning, collaboration, and connection. We believe our mission-driven and highly collaborative culture is a critical enabler to support long-term client outcomes and enrich the employee experience.", "salary_raw": null}

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 90922487
Position Id: 24192997
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