Field Technician

OUTSIDE OF THE WASHINGTON DC AREA NEED NOT APPLY

ICT Mondial is seeking an entry-level Field Technician & Logistical Support professional to join a telecommunications operation supporting a large DC government agency. In this role, you will help maintain and enhance telecommunications infrastructure across more than 600 facilities in and around the District of Columbia, combining hands-on technical fieldwork with logistical coordination.

Key Responsibilities

• Install, upgrade, and remove telecommunications equipment and supporting cabling at various facilities in collaboration with Network Engineers
• Install and remove cabinets, racks, ladder racks, and other fixtures
• Install, troubleshoot, and upgrade Wireless Access Points in collaboration with Wireless Engineers
• Decommission and transport equipment from customer premises to agency facilities

Technical Support & Troubleshooting

• Diagnose and resolve technical issues related to phone, wireless, and network systems
• Conduct limited fiber testing and maintenance using tools such as multimeters, network cable testers, OTDRs, and fiber splicing machines
• Troubleshoot outages related to phone and network cutovers

Logistical Coordination

• Coordinate delivery and distribution of equipment, tools, and parts to various job sites
• Maintain accurate inventory records and support field dispatch activities
• Organize work schedules, transportation, and site logistics

Documentation & Reporting

• Capture detailed notes, photos, and email summaries of work completed or issues encountered
• Maintain and complete project documentation including test results and as-built documentation
• Transfer test results and data from devices and meters using laptops or mobile phones
• Use and update ticketing systems for each job; manage and share files via SharePoint/OneDrive

Team Collaboration

• Rotate and support multiple internal service teams, including Fiber Maintenance and Provisioning, Data Center Facility, Voice Operations, Field Operations, and Warehouse
• Demonstrate flexibility and responsiveness as daily and weekly assignments vary

Required Qualifications

• High School Diploma or GED
• Minimum 2 years of trade service experience
• Minimum 2 years of experience diagnosing and solving problems with telecom, electrical, mechanical, alarm, or similar systems
• Valid driver’s license; ability to operate a motor vehicle for up to 8 hours per day throughout the DC metro area
• Ability to lift and carry up to 125 lbs
• Ability to work on ladders and on your feet for 6–8 hours per day
• Proficient in Microsoft Office or Google Workspace
• Comfortable using cloud storage platforms such as SharePoint and OneDrive
• Proficient with basic hand tools (screwdrivers, pliers, wrenches, etc.)
• Ability to respond to missed calls within one hour during the workday

Preferred Qualifications

• Experience with measurement and testing tools: multimeters, current clamps, network cable testers, optical power meters, OTDRs
• Familiarity with cabling standards
• Experience with or willingness to learn LAN infrastructure and wireless access point configuration
• Interest in pursuing certifications such as CompTIA A+ or BICSI
• Experience with inventory management, receiving, and shipping

Work Requirements

• Full-time onsite position; 8-hour shifts ranging from 6 AM to 11 PM, Monday through Friday
• Availability for occasional schedule adjustments to support maintenance windows outside regular hours
• Ability to support emergency repairs within and outside of regularly scheduled work hours
• Willingness to work in confined spaces (with proper training) and operate power tools and forklifts (with training)
• Professional appearance and communication standards required at all times