<>Lead M365 Support Engineer – Administration & Operations< class="isSelectedEnd">
Client: State of Texas
Location: Austin, Texas
Work Arrangement: 100% Onsite – 5 Days/Week
Experience: 12+ Years
Employment Authorization: Must be authorized to work in the U.S.
Candidate Location: Texas Residents Only
🚨 MANDATORY REQUIREMENT – MICROSOFT 365 CERTIFICATION
An ACTIVE Microsoft 365 Certification is MANDATORY.
Candidates must hold a currently active Microsoft 365-related certification at the time of submission. Please ensure the certification is valid and verifiable before submitting a candidate.
Position Overview
The State of Texas is seeking a highly experienced Lead Microsoft 365 Support Engineer – Administration & Operations to support and administer enterprise Microsoft 365 environments.
The ideal candidate will have 12+ years of IT experience with strong hands-on expertise in Microsoft 365 administration, tenant management, security, compliance, identity, troubleshooting, automation, governance, and enterprise operations.
This position will serve as a senior escalation point for complex Microsoft 365 issues while working closely with technical teams, business stakeholders, and end users to maintain a secure, reliable, and highly available M365 environment.
🔥 Core Technical Requirements
The successful candidate should have strong hands-on experience with:
- Microsoft 365 Administration
- Microsoft 365 Tenant Administration
- Microsoft 365 Services
- M365 Security & Compliance
- Microsoft Entra ID / Azure AD
- Exchange Online
- Microsoft Teams
- SharePoint Online
- OneDrive
- Microsoft Purview
- Microsoft Viva
- Microsoft Loop
- PowerShell
- M365 Automation
- Power Automate
- Power Apps
- Active Directory
- Governance & Compliance
- ServiceNow / ITIL
- Technical Troubleshooting & User Support
- Connectivity & Performance Troubleshooting
- Technical Documentation
- User Training
Key Responsibilities
- Administer and support enterprise Microsoft 365 environments and tenant services.
- Provide advanced technical support and troubleshooting for Microsoft 365 services.
- Act as an escalation point for complex M365 incidents and technical issues.
- Troubleshoot Microsoft 365 connectivity, availability, configuration, authentication, and performance issues.
- Administer and support Exchange Online, Teams, SharePoint Online, OneDrive, Viva, Loop, and other Microsoft 365 services.
- Manage Microsoft 365 tenant configurations, service settings, policies, and operational processes.
- Support Microsoft Entra ID / Azure AD identity, authentication, access, and security-related activities.
- Work with Active Directory and cloud identity environments.
- Implement and maintain M365 security and compliance policies.
- Support Microsoft Purview and related data protection, compliance, governance, and auditing capabilities.
- Develop and maintain PowerShell scripts to automate administrative and operational tasks.
- Use Power Automate and Power Apps to support workflow automation and productivity solutions.
- Analyze M365 usage, performance, audit, and operational data to identify trends and potential issues.
- Monitor Microsoft 365 services and proactively identify potential performance, availability, and configuration problems.
- Participate in planning, testing, and implementation of Microsoft 365 projects and enhancements.
- Collaborate with security, infrastructure, application, network, service desk, and other IT teams to resolve complex issues.
- Work with business units to understand requirements and implement solutions that improve productivity and user experience.
- Support ITIL-based service management and ServiceNow processes.
- Maintain comprehensive technical documentation covering M365 configurations, procedures, policies, troubleshooting steps, and best practices.
- Develop and maintain knowledge articles and operational procedures.
- Provide technical training and guidance to end users and support teams.
- Ensure Microsoft 365 services follow organizational security, governance, compliance, and operational standards.
- Participate in incident, problem, change, and configuration management activities.
- Support high availability and operational continuity of enterprise Microsoft 365 services.
Minimum Qualifications
- 12+ years of overall IT experience.
- Extensive hands-on experience administering Microsoft 365 environments.
- Strong experience with Microsoft 365 Tenant Administration.
- Active Microsoft 365 Certification – MANDATORY.
- Strong experience with Microsoft Entra ID / Azure AD.
- Strong experience with Exchange Online, Microsoft Teams, SharePoint Online, and OneDrive.
- Strong PowerShell scripting and automation experience.
- Experience with Microsoft 365 security, compliance, and governance.
- Experience with Microsoft Purview and related compliance capabilities.
- Experience with Power Automate and Power Apps.
- Experience with Active Directory.
- Strong troubleshooting skills across Microsoft 365 services.
- Experience troubleshooting performance and connectivity issues.
- Experience with ServiceNow and/or ITIL-based service management.
- Strong technical documentation and communication skills.
- Experience providing user training and technical guidance.
- Ability to work effectively with cross-functional IT teams and business stakeholders.
Candidate Requirements
📍 Location – MANDATORY
Candidates must currently reside in the Texas area.
This is a 100% onsite position in Austin, Texas, 5 days per week.
Do not submit out-of-state candidates or candidates who are only planning to relocate to Texas.
🛂 Work Authorization
Candidates must be authorized to work in the United States.
📜 Certification – MANDATORY
Candidates must possess an ACTIVE Microsoft 365 Certification.
Please verify that the certification is currently active/valid before submission.
Ideal Candidate Profile
The ideal candidate is a Senior/Lead Microsoft 365 Engineer or Administrator with extensive enterprise experience across:
Microsoft 365 Administration + Tenant Administration + Entra ID/Azure AD + Exchange Online + Teams + SharePoint + OneDrive + Purview + PowerShell + Power Automate + Power Apps + Security & Compliance + Governance + ServiceNow/ITIL
The candidate should be comfortable handling complex escalations, leading troubleshooting efforts, automating administrative processes, supporting security and compliance initiatives, and collaborating with technical and business teams.
⚠️ PLEASE SUBMIT ONLY QUALIFIED CANDIDATES
Candidates must meet ALL mandatory requirements:
✅ 12+ Years IT Experience
✅ Active Microsoft 365 Certification – Mandatory
✅ Strong M365 Administration & Tenant Administration
✅ Entra ID / Azure AD
✅ Exchange Online / Teams / SharePoint / OneDrive
✅ PowerShell & M365 Automation
✅ M365 Security, Compliance & Governance
✅ Texas Resident
✅ Able to work 100% onsite in Austin, TX – 5 days/week
✅ Authorized to work in the U.S.
Please do not submit candidates who do not meet the mandatory certification, experience, Texas residency, onsite, or work authorization requirements.
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