Key Responsibilities
Program Design & Launch: Support the design and launch of cross-functional programs, helping define scope, milestones, ownership, and success metrics aligned to Customer Success and GBSG goals.
Coordinate & Execute: Drive day-to-day execution by organizing workstreams, maintaining operating rhythms, and ensuring teams stay aligned, informed, and unblocked.
Operational Excellence: Track progress, manage dependencies and risks, and use data to keep programs on track and delivering measurable results for customers.
Stakeholder Partnership: Partner with product, engineering, marketing, and operations teams to align priorities, clarify expectations, and move work forward.
Clear Communication: Deliver concise, relevant updates to stakeholders, clearly outlining status, risks, decisions needed, and next steps.
Decision Support: Help identify trade-offs, prepare recommendations, and escalate issues when needed with clear context and data.
Adapt & Improve: Anticipate challenges, adjust plans as needed, and continuously improve processes to increase team efficiency and program impact.
Qualifications
7+ years of experience supporting or leading cross-functional programs in a SaaS or technology environment.
Experience working in ambiguous problem spaces and helping bring structure, clarity, and momentum to new initiatives.
Strong program management fundamentals, including planning, execution tracking, risk management, and stakeholder coordination.
Data-driven mindset with the ability to use metrics to inform decisions and communicate progress and risks.
Comfortable managing up and across teams, with experience presenting updates and recommendations to senior stakeholders.
Ability to operate at both the strategic level (understanding goals and priorities) and the tactical level (driving day-to-day execution).
Clear, effective communicator across written and verbal formats.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
- Dice Id: 90969158
- Position Id: 2026-5023
- Posted 3 days ago
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