Amazon Connect (AWS Connect) Architect

Seattle, WA, US • Posted 6 hours ago • Updated 6 hours ago

Contract Independent

Contract W2

No Travel Required

On-site

Depends on Experience

HPTech Inc.

Fitment

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Job Details

Skills

Amazon Connect (AWS Connect)
SIP
Telecom

Summary

Mandatory Skills: Telecom Unified Communications SIP.

We are looking for an AWS Software Development Engineer (SDE) to build and support integration between AWS, Salesforce, and other enterprise applications. The role will focus primarily on AWS-based development, including designing serverless services and integration of APIs. You will work closely with stakeholders to implement secure connectivity, data exchange, and event-driven workflows. Exposure to Salesforce integration patterns, including authentication and authorization mechanisms, is a strong advantage.

At least 3 years of hands-on, enterprise Amazon Connect experience (design, configuration, contact flows, routing, CCP, admin/supervisor features).
At least 3 years of enterprise experience with AWS services in production, including Lambda, API Gateway, DynamoDB, S3, IAM, CloudWatch, Kinesis, EventBridge.
Hands-on experience in Bedrock Agents, Bedrock AgentCore
At least 2 years of enterprise experience with Telephony/VoIP (SIP trunking, PSTN routing) and at least 2 years with contact center/WebRTC technologies.
Strong programming skills in JavaScript/Node.js and/or Python for Lambda and integration development.
Experience with REST APIs, JSON, webhooks, and secure authentication patterns.
Solid understanding of contact center KPIs and CX best practices (e.g., SLA, AHT, ASA, occupancy, service level) and how to design solutions that improve them
Experience with Infrastructure as Code (CloudFormation, CDK, or Terraform) and CI/CD tooling.

Cygnus Professionals is an Equal Opportunity Employer. We encourage professionals from all backgrounds to apply.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 91162806
Position Id: 8890411
Posted 6 hours ago

Company Info

About HPTech Inc.

HPTech Inc has grown to become a premier provider of IT consulting services for technology. With a specialized niche in transaction and data warehousing applications, HPTech Inc helps clients implement mission-critical, enterprise solutions, speed conversion from legacy environments, and optimize the benefits inherent in their systems. Our consulting solutions range from project strategy and planning, software assessment and selection, to implementation and integration, hosting and change management, support and maintenance translating to higher productivity, lower costs.

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