Trainer / Content Developer

Job Overview 

The North Carolina Department of Health and Human Services (NCDHHS), through NC FAST, is seeking an experienced Trainer/Content Developer to support the statewide implementation of the Child Welfare Information System (CWIS). The selected consultant will be responsible for designing, developing, and delivering training programs and eLearning solutions for Child Welfare professionals across North Carolina.

This role requires a strong blend of instructional design, content development, facilitation, and stakeholder collaboration skills. The consultant will work closely with Training Leads, Business Teams, Agile Teams, Developers, and Subject Matter Experts (SMEs) to create engaging learning materials and ensure successful system adoption. 

Key Responsibilities

• Analyze CWIS functionality and business requirements to identify training needs.
• Design and develop instructor-led training (ILT), virtual training, and eLearning courses.
• Create, maintain, and update training manuals, guides, presentations, job aids, and learning materials.
• Develop and maintain Adobe FrameMaker templates and scripts.
• Deliver classroom and virtual training sessions to adult learners across the state.
• Collaborate with project teams, developers, and SMEs to ensure training content aligns with system functionality.
• Revise and maintain training materials as enhancements and updates are released.
• Support statewide rollout activities and end-user readiness initiatives.
• Apply adult learning methodologies and instructional design best practices throughout the training lifecycle.

Required Qualifications 

• Experience developing and delivering training programs for enterprise software implementations.
• Strong background in instructional design and curriculum development.
• Experience creating eLearning content and facilitator-led training materials.
• Hands-on experience with Adobe FrameMaker for document development and maintenance.
• Experience facilitating classroom and virtual training sessions for adult learners.
• Ability to collaborate effectively with technical teams, business stakeholders, and subject matter experts.
• Strong written, verbal, presentation, and communication skills.
• Experience working in Agile or cross-functional project environments.

Preferred Qualifications 

• Experience with Child Welfare, Human Services, Healthcare, or Government programs.
• Previous experience supporting statewide or large-scale system implementations.
• Familiarity with Learning Management Systems (LMS) and eLearning authoring tools.
• Experience working with government agencies or public sector organizations.

Travel Requirement 

• Up to 30% statewide travel throughout North Carolina.
• Travel may include occasional evenings and weekends.
• Mileage, lodging, and per diem expenses are reimbursed according to state policies.

Ideal Candidate

The ideal candidate is an experienced instructional designer and trainer who can translate complex business processes and system functionality into engaging learning experiences. Candidates with government, health and human services, or child welfare project experience will be highly preferred.