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Senior Business Analyst With Banking experience(Wealth Management) - Irving, TX

Irving, TX, US • Posted 2 hours ago • Updated 2 hours ago

Full Time

Able to Sponsor

On-site

$100,000 - $120,000/yr

Fitment

Dice Job Match Score™

🛠️ Calibrating flux capacitors...

Job Details

Skills

Wealth Management
Agentic AI
Core banking backend and interfaces
fraud detection

Summary

Senior Business Systems Analyst Banking Servicing Platforms & AI Enablement

Role Overview

We are seeking a Senior Business Systems Analyst with strong experience in agent-facing servicing applications and core banking system integrations. The role focuses on defining requirements for internal platforms used by customer service and operations agents, ensuring seamless integration with backend banking systems. The role also offers opportunities to identify and support AI-enabled capabilities that improve servicing efficiency, fraud detection, and operational automation.

Key Responsibilities

Capture and document functional requirements for agent-facing servicing applications used by call center and operations teams.
Define system integrations and APIs between servicing platforms and core banking systems.
Translate business needs into user stories, functional specifications, and acceptance criteria.
Work with engineering teams to deliver enhancements to agent desktop workflows and customer servicing tools.
Analyze operational workflows to improve agent productivity and servicing efficiency.
Collaborate with data and technology teams to identify opportunities where AI or machine learning can enhance operational processes, such as fraud detection, customer support automation, or operational analytics.
7+ years of experience
Experience in 1 of the below 3 domains:
- Agent facing UI system and Core banking backend and interfaces
- Fraud domain, particularly in managing enterprise-level solutions for fraud detection and prevention
- KYC
Support testing, validation, and release of new capabilities

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 10462843
Position Id: 9018275
Posted 2 hours ago

Contact the job poster

Gowri Shankar

Recruiter @ Photon

View Profile

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