AI Solution Architect

Minneapolis, MN, US • Posted 3 hours ago • Updated 1 hour ago

Full Time

Part Time

On-site

Fitment

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Job Details

Skills

Conversational AI & Contact Center
Large Language Models (LLMs) & Prompt Engineering
AI/ML & NLP

Summary

Role- AI Solution Architect (Contact Center / Healthcare)

Location:- Minneapolis, MN (Hybrid)

Key Responsibilities:

Define and lead AI solution architecture for Contact Center transformation.
Design and deploy AI-powered applications leveraging LLMs, Conversational AI, summarization, and workflow automation.
Collaborate with Cloud, ML, and CRM teams for seamless integration.
Conduct research and prototype new AI capabilities to improve operational efficiency and customer experience.
Ensure compliance with healthcare regulations (e.g., HIPAA) and data privacy standards.
Monitor AI system performance and optimize models based on KPIs.
Train and mentor teams on AI technologies and communicate complex AI concepts effectively.

Required Qualifications:

Bachelor s degree in Computer Science, IT, Computer Engineering, or related field (Data Science specialization preferred), or equivalent experience.
Proven experience as a Solution Architect or AI Architect in enterprise environments.
Hands-on expertise in LLMs, Conversational AI, NLP, AI/ML pipelines, and cloud AI platforms (Azure AI / Google Google Cloud Platform AI).
Strong knowledge of data modeling, distributed systems, and software architecture.
Excellent collaboration, communication, and stakeholder management skills.

Preferred:

Healthcare domain experience.
Experience with Claude-based AI or other enterprise-grade LLMs.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 90884655
Position Id: OOJ - 8392-7417-1775165274
Posted 3 hours ago

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