Job OverviewGENERAL SUMMARY
Under general direction of the Sr IT Application Systems Manager in the area of focus, assists in the management and maintenance of application-level software. Implements and maintains automated and manual systems including specifying, testing, debugging, maintaining, and documenting system applications. Uses broad working knowledge of data processing to facilitate the definition of solutions to meet business requirements. Assists end-users working with assigned systems.
PRINCIPAL DUTIES AND RESPONSIBILITIES
- Assists in the management and maintenance of systems in area of focus including administration, configuration, upgrades, maintenance, code migration, performance monitoring, system support, and end-user support.
- Assists in the management and the configuration of systems such as bug analysis, patch and application testing, and support requirements analysis and customization design.
- Ensures the integrity, reliability, and availability of Terminal systems with a goal of maximizing system up-time.
- Proactively monitors and measures the performance and health of systems and responds accordingly when systems fail to meet desired metrics.
- Reviews current and proposed software systems to ensure compatibility with other software systems and future business needs.
- Works with Managers and Sr. Engineers to define business problems and configure software systems solutions.
- Communicates with users and management staff throughout the life cycle of a given application to ensure maximum productivity.
- Performs specialized configuration tasks requiring a high degree of technical proficiency in such areas as databases, data communications and minicomputers.
- Provides emergency on-call response for one or more applications.
- Identifies configuration issues and corrective action to mitigate system impacts.
- Participates in cross-functional teams to implement improved business solutions/business processes based on strategic plans.
- Performs other related duties as assigned.
MINIMUM REQUIREMENTS
- Bachelor's degree in business, computer science or a related field.
- Three (3) plus years of business systems analysis.
- Any equivalent combination of education and/or experience may be substituted for the above.
- Possession of a valid Class C driver's license.
REQUIRED KNOWLEDGE, SKILLS AND ABILITIES
- Knowledge of the principles and practices of systems analysis and design, including software development and documentation.
- Knowledge of the principles and practices of business and public administration.
- Knowledge of current computer technology.
- Ability to plan and develop time and cost estimates for project activities.
- Ability to communicate clearly and effectively, both orally and in writing, at all levels within and outside the organization.
- Ability to establish and maintain effective working relationships inside and outside the organization.
DESIRABLE
- Experience with relational database management systems.
- Experience supporting one of the following areas of focus:
- Human Resource Environment
- Enterprise Asset Management (EAM) Environment
- Financials Environment
- Public Safety Environment
- General Portfolio Environment
- Parking System Environment
- Airside Services Environment
SPECIAL REQUIREMENT
- Must obtain a Security Identification Display Area (SIDA) Airport Identification/Access Badge (badge) in accordance with Department of Homeland Security Transportation Security Administration (TSA) requirements in Chapter 49 of the Code of Federal Regulations Part 1500 et. Al. and DFW Airport's Airport Security Program within thirty (30) days from date of employment and maintain qualification for a SIDA badge upon each badge renewal.
- For Public Safety Systems: Current Criminal Justice Information Systems (CJIS) certification or the ability to obtain certification within thirty (30) days.
- Department may specify programming languages and specific experience required to meet its technological requirements.
EFFORTS
- Works in an office environment.
- May sit for prolonged periods of time.
- Uses near-visual acuity in reading written documents.
- Uses keyboard devices and computer monitors.
- Uses substantial reasoning abilities in performing analysis and solving problems.
- Exchanges information by phone, in writing and in person.
- Drives to locations on Airport property.
About UsWe are Dallas Fort Worth International (DFW) Airport-one of the most successful airports in the world by any definition. We are recognized for our innovation, leadership, drive for excellence and talented employees.
Our success is made possible because of the diverse talents of over 2,100 employees who champion our mission of providing an exceptional airport experience to our customers and connect our community to the world. We are looking for the best talent to join us and help reimagine what an airport can be.
Bring your talents to DFW. Live and work with purpose.
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