IT Customer Support Specialist III / IT Customer Support Specialist III - 191206

Salary: $50,040.00 - $52,729.00 Annually
Location : Richland County, SC
Job Type: FTE - Full-Time
Job Number: 191206
Agency: Department of Motor Vehicles
Division: System Shared Services
Opening Date: 07/30/2026
Closing Date: 8/5/2026 5:00 PM Eastern
Class Code:: AM62
Position Number:: 60032101
Normal Work Schedule:: Monday - Friday (8:30 - 5:00)
Pay Grade: TEC03
Hiring Range - Min.: $50,040.00
Hiring Range - Max.: $52,729.00
EEO Statement: Equal Opportunity Employer
Agency Specific Application Procedures:: You must apply on-line at All applications must be received by 5:00 p.m. on August 05, 2026. A resume may be included but will not be accepted or reviewed in lieu of an incomplete application. Follow the status of your application on-line. You will be notified of scheduled interviews and also the final disposition of the job. If you are having technical difficulties submitting your application on-line and need assistance, please contact 1-.
Veteran Preference Statement: South Carolina is making our Veterans a priority for employment in state agencies and institutions.

Job Responsibilities
Do you have experience in customer service? Do you enjoy working with the public? Are you detail- oriented? If so, the Department of Motor Vehicles may have a position for you as an IT Customer Support Specialist. The team at DMV values teamwork, commitment, and excellent customer service. Come join us and find the keys to your future!
This position is located in the Shared Services Unit, Information Technology (IT) Department, at SCDMV Headquarters in Blythewood, SC.
Responsibilities of the IT Customer Support Specialist III

• This position is responsible for the support of SCDMV users and workstations primarily at the Blythewood headquarters facility. Position will require the removal, installation, and replacement of new workstations, peripherals, and trouble-shooting common desktop applications issues such as those found in Microsoft products. Provides technical support for agency specific software and hardware as needed.
• Provide support to the entire Desktop team or individual team members in the imaging, upgrading and rollout of any general or specific IT technology assets to be placed in SCDMV field offices. Position will require traveling with desktop team staff in assisting with any delegated assignments and/or projects.
• Individual shall cover and provide logistical and technical support to field offices as a backup team member. Position will require as needed the ability to make road trips to any active field office and to resolve technical issues that pertain to those offices. Day, evening or weekend travel maybe necessary to close the active ticket.
• Position requires employee to utilize web-based forms and the current trouble ticket tracking system to document all system trouble/help calls along with recommendations, notes and actions taken. Will assist with inventory management and tracking of assets as necessary. Must have ability to fill out Agency required paperwork in a neat and accurate manner.
• Other duties as required.

Minimum and Additional Requirements

Minimum Requirements

• A high school diploma and experience in office automation systems, data communications system design, installation, operation, repair, or processing of information in a data processing environment or related systems. An associate degree or a bachelor's degree in a related field may be substituted for the required work experience.

Agency Requirements

• Must complete a nationwide criminal background check to include finger printing.

Additional Requirements

• Ability to interpret and apply rules and regulations.
• Effective oral and written communication skills. Positive attitude and high comfort level in a team-oriented, fast-paced, working environment.
• Experience working with computers in a Windows environment.
• The ability and aptitude to learn, develop and use IT technical trouble-shooting skills.
• Familiarity with handling inventory and stock items including the use of computer software for documenting, tracking and maintaining accurate records.
• Ability to multi-task and to take on different assignments that spread across a wide range of desktop team responsibilities and end user requirements.
• Works under the general guidance and supervision of Desktop Support Manager.
• Employee has general discretion to use own good judgment in accordance with industry accepted Best Practices documents and procedures.
• Individual should be self-motivated and have the ability to see what needs to be done and accurately convey that information to his supervisor.
• Must possess a valid SC Driver's License.
• Frequent in-state, including some overnight travel, will be required. Must be able to lift 50 lbs.
• Will be required to work outside normal 8:30am-5:00pm as needed to meet customer service demands.
• Will be required to keep state provided cellular telephone powered on & with or near their person at all times.
• Must live within a 40-mile radius of Blythewood.

Preferred Qualifications

Agency Preferred

• Ability to interpret and recognize current hardware and software standards.
• A+ certification is not necessary but is highly desirable.

Additional Comments

What's in it for you?
At the SCDMV you get to be part of exceptional team and diverse culture that nurtures mutual success for our customers, employees and our communities. We give you the tools to be successful; all you need to do is bring your best ideas, your energy and a desire to develop your skills, experience and career.

The South Carolina DMV offers a robust and competitive benefits program.
Health, dental, vision, long term disability, and life insurance for employees, spouse and children (also available for temporary employees working over 30 hours per week)
15 days annual (vacation) leave per year
15 days sick leave per year
13 paid holidays
State Retirement Plan and Deferred Compensation Programs (optional for Temporary Employees)
An exceptional Employee Assistance Program (EAP) at no cost to the employee or members of their household

So what are you waiting for? We're excited to hear from everyone with the skills, experience, and passion to do a great job.

Additional Comments

The Department of Motor Vehicles is committed to providing equal employment opportunities to all applicants and does not discriminate on the basis of race, color, religion, sex (including pregnancy, childbirth, or related medical conditions, including, but not limited, to lactation), national origin, age (40 or older), disability or genetic information.

Supplemental questions are considered part of your official application. Any misrepresentation will result in your disqualification from employment. Please complete the state application to include all current and previous work history and education.

Applicants must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future.
Benefits for State Employees
The state of South Carolina offers eligible employees generous benefits, including health and dental insurance; retirement and savings plan options; and paid vacation and sick leave. Plus, work-life balance programs such as telecommuting and flexible work schedules are available to employees of some state agencies.

Insurance Benefits
Eligible employees may enroll in health insurance, which includes prescription coverage and wellness benefits. Other available insurance benefits include dental, vision, term life insurance, long term disability and flexible spending accounts for health and child care expenses.

Retirement Benefits
State employees are also offered retirement plan options, including defined benefit and defined contribution plans. Additionally, eligible employees may elect to participate in the South Carolina Deferred Compensation Program, which is a voluntary, supplemental retirement savings plan offering 401(k) and 457 plan options.

Workplace Benefits
State employees may also be eligible for other benefits, including tuition assistance; holiday, annual and sick leave; and discounts on purchases, travel and more.

Note: The benefits above are available to most state employees, with the exception of those in temporary positions. Employees in temporary grant and time-limited positions may be eligible for all, some or none of these benefits as benefits are associated with each position type. For these positions, contact the hiring agency to determine what benefits may be available.
01

I understand that any misrepresentation, falsification, or material omission of information or data may result in exclusion from further consideration or, if hired, termination of employment. By answering "yes" I agree that I have read each question carefully and affirm or attest that all questions answered are true and accurate.

• Yes

02

Do you have a high school diploma and experience in office automation systems, data communications system design, installation, operation, repair, or processing of information in a data processing environment or related systems? An associate degree or a bachelor's degree in a related field may be substituted for the required work experience.

• Yes
• No

03

If the answer to the above question is "Yes", please detail your education and explain your experience.
04

This position is located in the Blythewood area. If hired, are you prepared to commute there daily for the position?

• Yes
• No

05

This position has a salary of $50,040.00 and is nonnegotiable. Will you accept this salary if offered this position? (Internal Candidates will retain performance retention increases in accordance with the agency pay policy).

• Yes
• No

06

Do you have a valid driver's license? If yes, please provide the license number and the state in which the license was issued. (Example DL#987654321 / State Issued: Georgia)
07

Please enter your name exactly as it appears on your Social Security Card.
08

Describe in detail your experience in using/ supporting Windows 11.
09

List the steps to trouble-shooting an Internet connection issue.
10

Describe your problem-solving skills for when an end user complains that their computer is running slow.
11

Describe the software programs, utilities, and resolution tools that you commonly use.
12

Are you currently a SCDMV employee?

• Yes
• No

13

Have you worked previously for the DMV or another State Agency?

• Yes, DMV
• Yes, another state agency
• No

14

If the answer to question #12 or #13 is "Yes", please include what agency, what state, what facility, what department, address/location, current/former reporting manager, dates of employment, job title, job responsibilities/duties, reason for leaving. (If No, put N/A)
15

Do you wish to claim Veteran Preference? If yes, you must submit a copy of your DD Form 214 (Member Page 4 or Service Copy 2) with your job application in order to qualify and claim this preference.

• Yes
• No

Required Question