Senior TPM – Knowledge Graphs & Ontology

Role: Senior TPM – Knowledge Graphs & Ontology

Duration: 6+ months

Location: SFO, CA or Dallas, TX (hybrid)

About the Role
Unified Knowledge Services is building the intelligent graph layer that powers Salesforce''s AI-driven agents, sellers, and enterprise decision-making. As a Senior TPM embedded in the Knowledge Graphs and Ontology team, you will drive end-to-end program execution for one of the highest-impact, most technically complex areas in the organization.

What You''ll Manage

·        Base Graph – unified enterprise foundation: core entities, attributes, and relationships forming the base ontology

·        Help Agent Domain/Projection Graph – graphRAG capabilities for the Help Agent, multi-hop queries and multi-source blending

·        Website Graph – grounds website-facing agents with structured data to support pipeline generation

·        Revenue Excellence Graph Support – semantic router endpoint and pre-cached query templates for the retrieval layer

·        Backlog programs – monitor and support progression toward readiness

Requirements:

·        8+ years of TPM experience in enterprise software or AI/data platform environments

·        Demonstrated experience managing Knowledge Graph, semantic systems, or AI/ML platform programs at scale

·        Deep understanding of graph data concepts — ontology design, entity relationships, domain projection graphs, and GraphRAG patterns

·        Experience coordinating programs with cross-functional platform dependencies (e.g., prod enablement, data pipelines, API readiness)

·        Strong understanding of LLM-integrated architectures — RAG pipelines, agentic frameworks, vector databases, and semantic routing

·        Proficiency with Agile/SAFe methodologies; ability to run sprint ceremonies, manage backlogs, and coordinate across distributed teams

·        Exceptional ability to influence without authority in a matrixed, fast-moving organization

·        Outstanding written and verbal communication — able to turn technical complexity into crisp executive narratives

·        Bachelor''s degree or equivalent; PMP or CSM a plus

Nice to Have:

·        Familiarity with the Salesforce ecosystem (enterprise data platforms, APIs, CRM integrations)

·        Experience with Model Context Protocol (MCP) and semantic routing architectures

·        Hands-on exposure to GraphRAG, LLM + Knowledge Graph integration patterns

·        Prior experience managing distributed or offshore engineering teams

·        Experience delivering in a product showcase or demo-driven environment