Audio Visual Specialist - $43 CTC - 100% ONSITE

Job Description:

***Crop to Crop resumes are accepted
Work Location: 100% Onsite - Will utilize a state vehicle when traveling to offices outside of the Augusta area. Will utilize personal vehicle when traveling between offices in the Augusta area (Mileage will be reimbursed when they utilize their personal vehicle when traveling between offices). Client will only consider local candidates (candidates within an hour radius of Augusta, ME), they are not interested in candidates willing to relocate.

• Create a complete inventory of all A/V conferencing systems supported by OIT
• Create a set of documentation for every type/category A/V conferencing system.
• Site survey, assessment, product selection, and purchasing.
• Installation and deployment, including inventory and account setup tasks.
• Technician-centric documentation for support and troubleshooting.
• Self-service instructions for use and basic troubleshooting.
• Replacement/refresh of existing systems.
• Decommissioning, including inventory and account deletion tasks.
• Create a process for periodic quote/price updates for all standard offerings.
• Work with management to create a service catalog for A/V Conferencing.
• SharePoint page with standard offerings for various room sizes, use-cases, and optional add-ons.
• Support rates for each type/size of room.Work with CTS to update the A/V service offerings in Assyst, creating any new ones as necessary.

Skills and Abilities:

• Organization
• Time management and scheduling
• Microsoft Excel
• Clean driving record
• Generate technical documentation
• Generate customer-friendly self-service documentation
• Customer service

Knowledge:

• Lenovo ThinkSmart products
• Lenovo ThinkSmart management portal
• Logitech Rally ecosystem
• Logitech Sync management portal
• Microsoft Teams Rooms management infrastructure
• Zoom Meetings management infrastructure
• A/V conferencing systems

Required Skills:

• Technical writing and documentation experience
• Experience with Lenovo ThinkSmart products and/or Logitech systems
• Experience with Microsoft products such as MS Teams and Excel
• Experience with audio/visual conferencing systems